Jeffrey Smith
Houston,TX
Overview
23
23
years of professional experience
Work History
Banquet Captain, Server
Qwick
Houston, TX
06.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Supervised and mentored kitchen and serving staff.
PM Front House Manger
Sweet Tomatoes Restaurant
Houston, TX
02.2016 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Breakfast Server, Shift Supervisor
Crowne Plaza Hotels
Houston, TX
07.2015 - 03.2020
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
Retail Store Manager
Sprint/Nextel/Boost
Houston, TX, Dallas TX, Fort Lauderdale Fl.
09.2000 - 03.2010
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Lake High School
Uniontown, OHNo Degree - Business Administration And Management
University of Akron
Akron, OHSkills
- Team Leadership
- Contract Development and Management
- Customer Relationship Management
- Business Planning
- Brand Management
- Staff Management
- Verbal and Written Communication
- Time Management
- Coaching and Mentoring
- Performance Tracking and Evaluations
- Employee Training
- Schedule Preparation
- Food and Beverage Management
- Maintenance and Repair Management
- Invoice Reconciliation
Timeline
Banquet Captain, Server
Qwick
06.2021 - Current
PM Front House Manger
Sweet Tomatoes Restaurant
02.2016 - 03.2020
Breakfast Server, Shift Supervisor
Crowne Plaza Hotels
07.2015 - 03.2020
Retail Store Manager
Sprint/Nextel/Boost
09.2000 - 03.2010
High School Diploma -
Lake High School
No Degree - Business Administration And Management
University of Akron