Jeffrey Smith
Wirtz,VA
Summary
Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
Work History
SR. MANAGER OF STORE OPERATIONS SUPPORT
ADVANCE AUTO PARTS
01.2020 - Current
- Field Operations support lead for New Store Openings, Relocations, and point-of-sale conversions
- Oversee Field Execution Hotline support of specialty projects for Q&A and issue resolution
- Partner with Field Operations to help exceed key outcomes
- Lead new store openings, Relocations, and POS Conversions and act as a liaison between the field and customer support center.
MANAGER OF STORE OPERATIONS SUPPORT
ADVANCE AUTO PARTS
01.2019 - 01.2020
- Responsible for projects and process improvements from inception to implementation
- Simplify store processes, and update policies/procedures (SOP)
- Identify areas or processes in need of improvement based on the feedback of the store operations team and customer support center initiatives.
FIELD PROCESS MANAGER
ADVANCE AUTO PARTS
01.2013 - 01.2019
- Partner with field operations to ensure successful field execution work and support in such a way that encourages and drives sales focus and behaviors that lead to desired outcomes.
DISTRICT LEADER
ADVANCE AUTO PARTS
01.2011 - 01.2013
- Directed/coordinated retail and commercial operations in multiple store locations including sales, payroll, and profit goals in conformance with company strategy
- Coached and developed numerous store and field leaders.
IMPLEMENTATION MANAGER
ADVANCE AUTO PARTS
01.2009 - 01.2011
- Led regional training and coaching programs for strategic initiatives related to all corporate functions that broadly impact the field
- Heavy emphasis on change management effectiveness, bottom-line improvement, and long-term initiative sustainability.
DISTRICT MANAGER
ADVANCE AUTO PARTS
01.1998 - 01.2009
- Directed/coordinated retail and commercial operations in multiple store locations including sales, payroll, and profit goals in conformance with company strategy
- Developed a culture of growing top-line sales and bottom-line profit.
TRAINER
ADVANCE AUTO PARTS
01.1997 - 01.1998
- Conducted technical, system, equipment, and new store training, mentor for the management and team member development programs.
GENERAL MANAGER
ADVANCE AUTO PARTS
01.1995 - 01.1997
- Developed highly motivated, educated, and professional teams within various store locations implementing company policies and procedures.
CORPORAL
ARMY NATIONAL GUARD
01.1989 - 01.1996
- Infantry platoon team leader
- Enforced motivation and discipline
- Taught and tested soldiers on basic infantry skills including combat readiness and military tactics.
SERVICE MANAGER
TIRE AMERICA (ADVANCE AUTO PARTS)
01.1993 - 01.1995
- Certified tire and front-end technician
- Supervised technicians and mechanics in daily activities as well as maintained stock and shop equipment while diagnosing and servicing vehicles.
Education
Diploma - General Studies
Dundee Crown High School
Carpentersville, ILSkills
- Public Speaking
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Troubleshooting and problem resolution
- Data-driven decision-making
- Cross-Functional Communication
- Talent Development
- Resource Allocation
- Team Leadership
- Training and Development
- Project Planning
- Employee Development
- Employee Coaching and Mentoring
- Customer Service
- Goal Setting
- Hiring and Training
- MS Office
- Task Delegation
- Performance Tracking and Evaluation
- Process Improvement
- Cross-functional Team Coordination
- Computer Skills
- Technical Proficiency
- Cost Control
Professional Highlights
- 2022 Google IT Support Specialist Professional Certificate
- 2022 ASE Recertified Parts Specialist
- 2021 Google Project Management Professional Certificate
- 2017 ASE Recertified Parts Specialist
- 2016 Completed BWP (CARQUEST) Integration
- 2011 ASE Recertified Parts Specialist
- 2008 District Manager of the Year
- 2005 ASE Certified Parts Specialist
- 2002 Integration District Manager for Trak Auto Conversion, Washington, DC
- 1997 Store Manager Certification Program
- 1996 Parts America, Western Auto Management School
- 1992 State Certified Emergency Medical Technician
- 1990 US Army Infantry Training School
- 1985 Boy Scouts of America Eagle Scout
Languages
Spanish
Elementary
Timeline
SR. MANAGER OF STORE OPERATIONS SUPPORT
ADVANCE AUTO PARTS
01.2020 - Current
MANAGER OF STORE OPERATIONS SUPPORT
ADVANCE AUTO PARTS
01.2019 - 01.2020
FIELD PROCESS MANAGER
ADVANCE AUTO PARTS
01.2013 - 01.2019
DISTRICT LEADER
ADVANCE AUTO PARTS
01.2011 - 01.2013
IMPLEMENTATION MANAGER
ADVANCE AUTO PARTS
01.2009 - 01.2011
DISTRICT MANAGER
ADVANCE AUTO PARTS
01.1998 - 01.2009
TRAINER
ADVANCE AUTO PARTS
01.1997 - 01.1998
GENERAL MANAGER
ADVANCE AUTO PARTS
01.1995 - 01.1997
SERVICE MANAGER
TIRE AMERICA (ADVANCE AUTO PARTS)
01.1993 - 01.1995
CORPORAL
ARMY NATIONAL GUARD
01.1989 - 01.1996
Diploma - General Studies
Dundee Crown High School