Jeffrey Smith
Taft,CA
Summary
Dynamic professional with a proven track record at Fusion Contact Center, excelling in project management and customer service. Demonstrated ability to deliver high-quality results, achieving exceptional customer satisfaction. Skilled in critical thinking and computer proficiency, adept at problem resolution and enhancing operational efficiency. Successfully managed multiple projects, ensuring alignment with strategic goals and fostering team collaboration.
Overview
17
17
years of professional experience
Work History
IHSS Care Provider
IHSS - Zachary S.
06.2015 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted disabled clients to support independence and well-being.
Project Manager
Fusion Contact Center
12.2013 - 11.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Field Technician
Testex
03.2011 - 01.2013
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Roustabout
Production Services Network
01.2009 - 03.2011
- Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
- Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Assisted in loading and unloading supplies, contributing to efficient inventory management.
- Performed diverse manual labor tasks, digging trenches and laying pipes with superior physical endurance.
- Reduced equipment downtime with regular maintenance checks and prompt repairs.
Assistant Manager
KFC/Taco Bell
04.2007 - 01.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Taft Union High School
Taft, CA09.2007
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call center experience
Computer Proficiency
Conflict Resolution
Timeline
IHSS Care Provider
IHSS - Zachary S.
06.2015 - Current
Project Manager
Fusion Contact Center
12.2013 - 11.2015
Field Technician
Testex
03.2011 - 01.2013
Roustabout
Production Services Network
01.2009 - 03.2011
Assistant Manager
KFC/Taco Bell
04.2007 - 01.2009
High School Diploma -
Taft Union High School