Jeffrey Smith
Richlands,NC
Summary
A detail-focused professional with extensive experience in parts management. Proven ability to streamline inventory processes and enhance operational efficiency. Known for fostering collaborative team environments and adapting to dynamic work conditions. Expertise in supply chain coordination and vendor relationship management.
Experienced with inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and reduce operational inefficiencies. Track record of enhancing vendor relationships and ensuring seamless parts availability.
Overview
12
12
years of professional experience
Work History
Parts Manager
Westgate Chrysler Jeep Dodge
08.2023 - 04.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Parts Advisor
National Dodge
07.2013 - 06.2023
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Education
Business
Rishlands High
Richlands, NC06-1991
Skills
- Client support
- Invoice processing
- Inventory management
- Ordering parts
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Forklift operation
- Warehouse operations
- Inventory restocking
Timeline
Parts Manager
Westgate Chrysler Jeep Dodge
08.2023 - 04.2025
Parts Advisor
National Dodge
07.2013 - 06.2023
Business
Rishlands High
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