Jeffrey Smith
Lawton
Summary
Dynamic Supervisory Specialist with Civil Service, recognized for enhancing employee performance through innovative training programs and effective leadership. Proven track record in developing compliance strategies that minimized risks and improved service delivery. Skilled in mentoring and documentation, fostering a culture of integrity and trust within teams.
Overview
16
16
years of professional experience
Work History
Supervisory Specialist
Civil Service
05.2016 - Current
- Facilitated regular team meetings to discuss project updates and address challenges proactively.
- Developed and executed comprehensive training programs, resulting in improved employee performance and increased retention rates.
- Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
- Adhered to all regulatory compliance standards and guidelines, minimizing potential risks associated with non-compliance or procedural lapses within the department''s purview of responsibility.
- Developed training materials to improve onboarding procedures for new employees.
- Implemented strategic plans that resulted in enhanced service delivery and customer satisfaction.
Training Instructor
Civil Service
12.2009 - 05.2016
- Evaluated training effectiveness through feedback collection and performance metrics analysis.
- Collaborated with subject matter experts to ensure alignment of training materials with industry standards.
- Mentored junior instructors, providing guidance on instructional techniques and curriculum development.
- Implemented innovative teaching strategies to engage diverse learning styles among trainees.
- Led initiatives to improve training processes, enhancing overall efficiency and learner satisfaction.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
Education
Bachelor of Science - IT Network Security
Steven Henager Online
Salt Lake City, UT06-2013
Skills
- Integrity and trustworthiness
- Effective leadership
- Training and mentoring
- Documentation skills
Accomplishments
- Supervised team of 7 civilians and 23 Military Instructors.
Timeline
Supervisory Specialist
Civil Service
05.2016 - Current
Training Instructor
Civil Service
12.2009 - 05.2016
Bachelor of Science - IT Network Security
Steven Henager Online