Jeffrey Smith
Uniondale
Summary
Committed Direct Care Worker offering 13 to 18+ years of demonstrated success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Passionate about supporting patients in environments dealing with mental health concerns such as autism and developmental disabilities. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housing Specialist
Cdli
03.2024 - Current
- Coordinated housing assistance programs to connect clients with appropriate resources.
- Developed comprehensive housing plans tailored to individual client needs.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Direct Support Professional
ACDS
01.2023 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Delivery Driver
Uber Eats
06.2018 - Current
- Transported and safely delivered fresh food and produce.
- Delivered a wide variety of packages and products to customers across local area within established time frames.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- As a independent contractor, recorded weekly hours, mileage, and gas for accurate income and taxes.
- Continuously surpassed reward goals, optimizing profitability and performance of assigned territory.
Delivery Driver
Instacart Shoppers
01.2018 - Current
- Delivered groceries across local area in a timely manner.
- Handled merchandise in accordance with product handling standards.
- Transported and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Promoted positive customer service by delivering on-time and fully resolving issues.
Direct Support Professional
Epic of Long Island - DSP
10.2016 - 11.2020
- Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning.
- Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Maintained clean, safe and well-organized patient environment.
- Transported individuals to medical appointments and other errands.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills
Assistant Manager
DDI
08.2019 - 06.2020
- Counseled and mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Provided direct child care to individuals with intellectual and developmental disabilities while supervising.
- Enforced company policies and procedures to strengthen standards.
- Managed daily reports of transactions.
- Organized and coordinated schedules, workflows and shift coverage to meet expected needs.
- Delegated daily tasks and medical appointments to team members to optimize group productivity and operations.
Direct Support Professional
AHRC - DSP
05.2005 - 10.2016
- Tracked and reported clients' progress based on observations and conversations.
- Consulted with different healthcare disciplines to offer important mental health support to DD patients.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Administered medication as directed by physician.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Accompanied or transported clients to appointments, errands and social activities.
Child Care Worker
SCO Family of Services
05.2009 - 07.2016
- Planned and managed learning-focused, imaginative and play- oriented activities for developmentally disabled children
- Kept notes of behavior issues, food served and medications administered to children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Monitored entrances and exits to maintain safety and organized environments.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Planned and guided age-appropriate tasks like reading, crafts, camping and other.
- Led activities for children ages 9 to 2.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Education
High School Diploma - Psychology
Nassau Community College
Garden City, NYTheatre Arts
Long Island University
Greenvale, NYHigh School Diploma -
Westbury High School
Old Westbury, NY01.2000
Skills
- Behavioral Management
- Medication Administration
- Direct Patient Care
- Meal Planning and Preparation
- First Aid and Safety
- Compassionate Client Care
- Supportive Personality
- Care Planning
Certification
- CPR certified
- AMAP certified
- SCIP certified
Timeline
Housing Specialist
Cdli
03.2024 - Current
Direct Support Professional
ACDS
01.2023 - Current
Assistant Manager
DDI
08.2019 - 06.2020
Delivery Driver
Uber Eats
06.2018 - Current
Delivery Driver
Instacart Shoppers
01.2018 - Current
Direct Support Professional
Epic of Long Island - DSP
10.2016 - 11.2020
Child Care Worker
SCO Family of Services
05.2009 - 07.2016
Direct Support Professional
AHRC - DSP
05.2005 - 10.2016
Theatre Arts
Long Island University
High School Diploma -
Westbury High School
High School Diploma - Psychology
Nassau Community College