Jeffrey Snell

• Monitored budget and operating metrics to incorporate improvement processes to increase performance.
• Negotiated contracts with vendors for supplies needed at the terminal.
• Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
• Hired and trained new employees on warehouse safety and company policies.
• Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
• Resolved conflicts between customers or other stakeholders in an efficient manner.
• Identified opportunities to reduce cost and improve productivity.
• Implemented strategies to optimize efficiency across all departments while minimizing costs.
• Developed marketing plans designed to increase traffic at the terminal facility.
• Communicated with dispatched personnel and drivers to ensure efficiency.
• Supervised, hired, trained, evaluated, and motivated team of professionals and managed day-to-day activities of department.
• Organized training programs for employees regarding safety protocols, customer service techniques.
• Consistently met company and department objectives within budget and time constraints.
• Updated and maintained databases with current information.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked effectively in team environments to make the workplace more productive.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Provided leadership support for team members through coaching and mentorship programs.
• Resolved conflicts between employees in a professional manner.
• Prepared staff work schedules and assigned team members to specific duties.
• Set pricing structures according to market analytics and emerging trends.
• Monitored progress by establishing plans, budgets and measuring results.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
• Established pricing models that balanced competitiveness with profitability goals.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Ensured compliance with safety regulations throughout the facility.
• Developed business plan and budget to maximize profitability.
• Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.

• Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
• Created incentives programs that increased sales by 25% over previous year's figures in the Eastern Region.
• Supervised sales strategy, training, team structure, and communication of regional sales program.
• Prospected, identified, and cultivated relationships with contacts to promote product lines and solutions.
• Researched competitive products and pricing to ensure our offering was competitive in the market.
• Resolved customer complaints regarding sales and service.
• Oversaw regional and local sales managers and staff.
• Identified key accounts and developed relationships with executives in the Eastern Region.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Enhanced sales volume through skilled support to both new and inactive customers.

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• Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Managed a team of sales representatives by providing guidance, training, and support when needed.
• Collaborated with product development teams to create new products that meet customer demands.
• Oversaw regional and local sales managers and staff.
• Resolved customer complaints regarding sales and service.
• Hired and motivated high-performing sales team.
• Created and managed budgets for sales and marketing initiatives.
• Ensured compliance with company policies while carrying out day-to-day activities.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Recognized by management for providing exceptional customer service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.