Jeffrey Snowden
Maricopa,AZ
Summary
Experienced management and customer service leader with 20 years in the field and military training in time/resource management. Skilled in a variety of programming languages and frameworks, alongside comprehensive knowledge of CRM, ERP, and EHR systems. History of enhancing operational efficiency through innovative solutions and strategic planning. Recognized for strong organizational skills, attention to detail, and effective communication in complex project environments.
Overview
22
22
years of professional experience
Work History
Salesforce Platform Architect
Wyatt Aerospace
Tempe, AZ
01.2025 - Current
- Designs and implements scalable Salesforce solutions to meet business requirements.
- Develops custom Salesforce applications using Apex and Visualforce.
- Configures and customizes Salesforce environments to meet specific client needs.
- Collaborates with stakeholders to translate business needs into technical specifications and solutions.
- Builds and deploys integrations between Salesforce and external systems using APIs.
- Ensures the security, reliability, and performance of the Salesforce platform.
- Creates and maintains Lightning Components to enhance user experience.
- Mentors team members on Salesforce technologies and development practices.
Senior Business Applications Administrator
Health Current/Contexture
Phoenix, Arizona
07.2020 - Current
- Acts as owner and primary administrator of assigned business application(s)
- Supports a variety of business applications that include but are not limited to: Salesforce, Jira, Microsoft Dynamics, Microsoft Business Central, Agiloft and Tableau
- Troubleshoots issues, providing expert level support. Resolves issues or identify escalation to Systems team or vendor. Own issue until resolved.
- Architect the applications to meet business needs. Establish integration with other applications as needed.
- Establishes best practices for administering and securing applications
- Provides application performance monitoring, evaluation, and optimization.
- Proposes and implements/leads job automation using scripts and other tools.
- Implements solutions to meet or improve specific customer or business needs.
- Researches, evaluates, and provides guidance in the selection of third-party applications.
- Analyzes, configures, documents, implements, and supports third-party applications.
- Analyzes application incidents to identify root cause. Works closely with vendor’s product support team to implement solutions.
- Ensures successful installation and validation of vendor-provided upgrades and patches.
- Monitors license usage and budgeting for licensing costs. Provide forecast on anticipated needs during budget cycle.
- Processes change requests for modifications to the application configuration.
- Provides timely and accurate status reporting.
- Collaborates and works with IT Services, technical staff, and vendors to identify and resolve critical system issues to minimize impact to business operations.
- Evaluates and ensures the performance and reliability of the applications by monitoring for high availability, load balancing, and satisfactory response time.
- Interfaces with the software vendors for any application bug resolution or application maintenance issues
- Configures, builds, develops, and deploys required fixes and enhancements on all platforms.
Process Engineer
GlobalMed Telemedicine
Scottsdale, Arizona
10.2018 - 04.2020
- Assessed processes, take measurements and interpret data
- Designed, ran, tested and upgraded systems and processes
- Developed company-wide best practices, routines and innovative solutions to improve production rates and quality of output
- Create, test, and implement automation tools within NetSuite system via scripting
- Conducted time and efficiency studies for manufacturing process
- Performed process simulations
- Implemented full automation processes within NetSuite without incurring additional costs
- Reduced production times over 200%
- Created risk-based decision-making process
- Created process documentation and operating instructions
- Managed over 7 million dollars of live inventory
Academic Advisor
Trilogy Education Services
Tempe, Arizona
05.2017 - 04.2018
- Ensured students met educational goals as primary guide through degree requirements
- Furnished course registration assistance to students
- Advised students on degree-specific programs and procedures
- Identified at-risk student scenarios and highlighted opportunities for academic success improvement
- Guided students to sense of accountability for their own choices and their impact on their prospects for academic success
- Excellent knowledge of curriculum requirements for university and pre-professional programs
- Strong interpersonal and communication abilities
Account Executive
Health Endeavors
Scottsdale, AZ
08.2016 - 02.2017
- Arranged meetings and liaisons with clients to understand their requirements
- Quality control of all work that is submitted to clients
- Monitored all stages of campaigns to guarantee smooth transitions
- Wrote status reports throughout, to keep clients and peers updated
- Administration of tasks that helped to keep campaigns well-managed and organized
- Assessed/evaluated client requirements against scope of project, manage project plan and schedule
- Ensured customer satisfaction through follow-up, client responsiveness, and thorough communication
- Responsible for managing client expectations
- Managed over 36 Accountable Care Organizations nationwide
Program Manager
Commonwealth ACO
Tempe, AZ
05.2016 - 08.2016
- Guided multiple clinical staff into value-based care model to include physicians, mid-level providers' office managers, and support staff
- Collaborated with transnational team to deliver assigned programs
- Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process
- Developed and initiated internal processes to improve program delivery within specific time-frames
- Established goals and milestones as per desired results to be generated by Medicare, and other insurance partners
- Defined resources required for completion of projects and allocated resources accordingly
- Managed teams working on different programs and smoothed out any areas of possible conflict
- Evaluated timely performance of different teams working on projects and documented progress accordingly
- Manages data and reporting for over 66,000 patients
- Conducts GPRO reporting for entire ACO
Program Manager
John C. Lincoln Health Network
Phoenix, AZ
08.2013 - 02.2016
- Guided several departments in designing and developing projects through production stage
- Collaborated with management teams to deliver assigned programs
- Developed group and individual time lines, assessed/identified potential bottlenecks in each project/program process
- Directed recruitment process of key employees and selection of consultants and outsource-vendors
- Developed and initiated internal processes to improve program delivery within specific time-frames
- Established goals and milestones as per desired results to be generated by project's needs
- Defined resources required for completion of projects and allocated resources accordingly
- Managed teams working on different programs and smoothed out any areas of possible conflict
- Evaluated timely performance of different teams working on projects and documented progress accordingly
- Document and report status of overall processes to various contractors and board members
- Ensured that all programs were executed within established time-period and complied with defined standards
- Collected and reported outcomes of all supervised programs to all contracted insurers
Healthcare Specialist
U.S. Army
Fort Benning, GA
11.2003 - 03.2013
- Responsible for planning, controlling, directing, organizing and implementing all medical administrative, operational, training and personnel activities designed to ensure medical readiness
- Managed medical service personnel in planning, providing and evaluating patient care activities and related training programs, both on aircraft and on ground
- Conducted statistical analysis and identified trends in core competencies, crew currencies, and proficiency
- Developed, consolidated and compiled data, evaluated programs effectiveness, and prepared reports to brief executive management teams at squadron, group and wing level as well as higher headquarters
- Helped to manage unit's medical and non-medical supply/equipment accounts
- Developed, managed and updated patient medical records, fulfilled all patient needs and communicated with employees on different shifts to ensure standardized and accurate patient care
Education
BS - Information Technology
University of Arizona
Tucson, AZ04.2021
Certificate - Full Stack Developer (MERN) Boot Camp
University of Arizona
Tucson, AZ09.2018
Certificate - Professional Leadership Developmental Course
United States Army Training and Doctrine Command
Fort Bliss, TX01.2009
Certificate - Emergency Medical Technician
U. S. Army Medical Department Center and School
San Antonio, TX01.2003
High School Diploma -
International Commerce Institute
Tempe, AZ01.2001
Skills
- Classroom instruction
- Training and presentations
- Script review and revision
- Customer relations
- Troubleshooting and resolution
- Records review
- Training and development
- C# proficiency
- Apex proficiency
- Library design
- JavaScript proficiency
- Agile development methodologies
Awards
Combat Medical Badge, Army Accommodation Medal with Valor, Army Accommodation Medal (3 Awards), Good Conduct Medal (2 Awards), Army Achievement Medal, Global War on Terrorism Expeditionary Medal, Iraqi Campaign Medal, Overseas Service Medal, Team Player of the Year
Timeline
Salesforce Platform Architect
Wyatt Aerospace
01.2025 - Current
Senior Business Applications Administrator
Health Current/Contexture
07.2020 - Current
Process Engineer
GlobalMed Telemedicine
10.2018 - 04.2020
Academic Advisor
Trilogy Education Services
05.2017 - 04.2018
Account Executive
Health Endeavors
08.2016 - 02.2017
Program Manager
Commonwealth ACO
05.2016 - 08.2016
Program Manager
John C. Lincoln Health Network
08.2013 - 02.2016
Healthcare Specialist
U.S. Army
11.2003 - 03.2013
BS - Information Technology
University of Arizona
Certificate - Full Stack Developer (MERN) Boot Camp
University of Arizona
Certificate - Professional Leadership Developmental Course
United States Army Training and Doctrine Command
Certificate - Emergency Medical Technician
U. S. Army Medical Department Center and School
High School Diploma -
International Commerce Institute
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