JEFFREY STAGGS
Abilene,TX
Summary
Accomplished Operations and Maintenance Management Professional with over 30 years of leadership experience specializing in customer service excellence and operational efficiency. Recognized for strong organizational and prioritization skills, with a proven track record in managing commercial truck operations and inventory management. A results-oriented team leader adept at blending proactive leadership styles with lean principles to drive performance and foster collaboration among diverse teams. Seeking to contribute expertise within a company that values professionalism and teamwork, aiming to achieve shared goals through effective management practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shop Manager
XPO
04.2023 - Current
- Oversaw daily shop operations, ensuring adherence to safety and quality standards.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Established strong vendor relationships, negotiating favorable terms for supplies and services.
- Implemented process improvements, enhancing workflow efficiency and customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Manage shop inventory and cycle counts, ensuring proper handling of stock levels, monitoring movement and non-movement, and maintaining compliance with assigned thresholds.
- Analyze parts utilization trends, including shortages, gains, usage, uptime, and non-movement, to drive continuous improvement in productivity, efficiency, and cost control.
- Ensure compliance with company policies, DOT regulations, and all required standard work procedures, reinforcing consistent execution across the maintenance team.
Asset Manager
MASTERSCAPES INC
02.2022 - 04.2023
- Responsible for ordering parts, maintaining inventory, liaising with vendors, researching parts, coordinating with external and internal customers, administering and maintaining records, managing and processing all invoices.
- Managed purchase of parts from various manufacturers and suppliers and managed an inventory of same.
- Administered and processed both external and internal parts orders and prepared all invoices for it.
- Assisted branch manager in various parts activities and ensured efficiency of customer services provided.
- Verified computations against physical count of stock, adjusted for errors, and investigated discrepancies.
- Purchased and prepared documents to purchase new and additional stock and recommended disposal of excess, defective, and obsolete stock.
Lead Parts Specialist
MHC KENWORTH
08.2021 - 01.2022
- Managed inventory control systems to ensure accurate stock levels and timely order fulfillment.
- Collaborated with cross-functional teams to streamline parts procurement processes and enhance service delivery.
- Analyzed sales data to identify trends, optimize inventory turnover, and reduce excess stock levels.
- Implemented best practices for inventory management, resulting in reduced operational costs and improved accuracy.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Researched vehicles and parts via physical catalogs and electronic means.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Fleet Maintenance Manager
REPUBLIC SERVICES
12.2014 - 05.2021
- Responsible for the management of all fleet equipment and managing a team of technicians who are responsible for the preventive maintenance and One Fleet practices while overseeing the day to day operations.
- Manages an ongoing preventive maintenance program. Identify trends in road calls, break downs. Control maintenance cost relating to personnel, purchasing, inventory control and outsourcing of repairs.
- Defines priorities and shop workload to ensure of Operations daily truck needs and requirements.
- Created and maintained required monthly reports including open and completed work orders.
- Communicated with all personnel in the maintenance & other departments to ensure part requirements are met
- Conducts Quality Control Inspections, track issues and issue resolution to ensure all work is properly completed and is in accordance with the company’s safety and compliance procedures.
- Oversaw authorized plans and programs are carried out by the department as to inventory levels, pricing, warranty, customer satisfaction, and convenience.
Operations Supervisor
Operations Supervisor
01.2014 - 01.2016
- Served as the Supervisor over commercial, residential, and industrial Line of Business for the Abilene area.
- Oversaw 70 drivers and helpers and implemented initiatives to drive functional excellence and budget achievement.
- Oversaw an effective safety and accident prevention program to ensure all reasonable actions are taken to prevent accidents and injuries.
- Provided excellent customer service experience and exceeded customers with regards to their expectations.
- Established productivity goals where needed and ensured adherence to operations standards. Managed labor hours and route efficiency to drive operations productivity.
- Provided market analysis service to sales team/drivers in the development and execution of effective marketing and sales plans.
- Actively promoting and supporting headquarters training programs and deliver personalized, on-site training
Maintenance Planner/Scheduler Specialist
ADVANCED TECHNOLOGY SERVICES
10.2013 - 10.2014
- Responsible for planning, scheduling, and coordinating proactive maintenance work performed at the site, with the objective of minimizing total maintenance cost and effort, by maximizing maintenance work force efficiency and productivity.
- Performed administrative duties and work order tracking in the Computerized Maintenance Management System (CMMS)
- Managed the site's spare parts inventory, including weekly monitoring of inventory.
- Prepared site maintenance performance data as required along with directing and executing the site's proactive maintenance program.
Education
Bachelor of Science - Business Management
National American University
Rapid City, SD05-2006
Associate of Science - Maintenance Production Management
Community College of The Air Force
Maxwell AFB, AL05-2001
Skills
- Task delegation
- Operations oversight
- Collaborative team development
- Employee talent development
- Effective relationship management
- Strategic business planning
- Profit and loss management
- Proactive communication skills
- Procurement management
- Strategic business development
- Client account management
- Financial planning
- Inventory control
Certification
- Professional Manager Certification, Community College of the Air Force, Maxwell, AFB, AL
- Total Quality Management Facilitator Certification, Organizational Dynamics Inc.
- Aerospace Fleet Management Certificate, U.S. Air Force
- Six Sigma: Concepts & Processes, Defense Acquisition University
- Lean/Six Sigma for Manufacturing, Defense Acquisition University
- U.S. Air Force Senior Non-Commissioned Officer Academy – Non Residence (2009)
- Lean Management Certification (2007)
- U.S. Air Force NCO Academy (2006)
- Microsoft Word, Excel & PowerPoint Course (1996)
Timeline
Shop Manager
XPO
04.2023 - Current
Asset Manager
MASTERSCAPES INC
02.2022 - 04.2023
Lead Parts Specialist
MHC KENWORTH
08.2021 - 01.2022
Fleet Maintenance Manager
REPUBLIC SERVICES
12.2014 - 05.2021
Operations Supervisor
Operations Supervisor
01.2014 - 01.2016
Maintenance Planner/Scheduler Specialist
ADVANCED TECHNOLOGY SERVICES
10.2013 - 10.2014
Bachelor of Science - Business Management
National American University
Associate of Science - Maintenance Production Management
Community College of The Air Force