Jeffrey Steven Madaris
Sales and Production
Redbank,TN
Summary
Experienced home remodeling professional with expertise in residential sales, carpentry, project management, and customer service. Proven track record of exceeding sales goals, delivering high-quality work, and leading successful teams. Adept at problem-solving, communication, and driving continuous improvement.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales, Marketing, and Project Manager
Preferred Exteriors
Chattanooga, Tennessee
01.2022 - Current
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Drafted project construction schedule and updated as job progressed.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Preferred Exteriors
01.2022 - Current
- Partnership company with myself and another
- We perform all tasks from sales all the way to production
- Our focus being roofs, doors, windows, siding, and handyman services
Roofing sales team
American Roofing Company
01.2020 - 01.2022
- Ran my own marketing and used door to door sales to propel myself to one of the leading sales people within the Chattanooga area
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Created pages, developed content and increased audience engagement.
- Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
- Assisted customers with product selection based on their needs, budget, and preferences.
- Used CRM software to track customer interactions throughout the entire sales process.
- Utilized social media platforms to engage with customers and promote products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Maintained attractive merchandise displays to maximize purchases.
- Generated leads through cold calling potential customers or networking events.
- Participated in trade shows and conferences in order to promote products or services offered by the company.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
Production Manager
Southern Window and Gutter
Chattanooga, Tennessee
01.2018 - 01.2019
- Managed day to day operations with subcontractors
- Coached and mentored employees to develop and enhance career skills.
- Negotiated materials with suppliers to remain within budget.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Created reports on productivity levels, cost analysis, and inventory status.
- Prevented and resolved customer issues regarding production through planning.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Negotiated contracts with vendors for supplies needed for the production process.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
District Installation Manager
Champion Window and Home Exteriors
Redbank, TN
05.2014 - 01.2018
- Managed a team of installation technicians, overseeing daily operations and ensuring adherence to quality standards
- Collaborated with sales and customer service teams to resolve issues and maintain high customer satisfaction
- Implemented process improvements that increased efficiency and reduced project timelines
- Trained new hires on installation techniques, safety protocols, and customer service best practices
- Reviewed entry and work permits and analyzed pre- and post-installation videos.
- Created work crew schedules and delegated assignments.
- Developed comprehensive reports outlining various aspects of installation processes such as cost estimates, labor hours required.
- Worked closely with authorities to obtain permits and resolve site issues.
- Inspected sites before and after construction projects.
- Developed manpower schedules and assignments to maintain project schedules.
- Trained and monitored employees to teach daily tasks and improve performance.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Negotiated contracts with vendors and suppliers related to installation activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Contracted and supervised workers for various construction jobs.
- Delegated work to staff, setting priorities and goals.
- Managed the installation of large-scale equipment and systems in accordance with customer requirements.
- Completed investigations into complaints, incidents and accidents at work sites.
- Coordinated phases of construction projects from inception to completion.
Independent Contractor
Madaris Exteriors Inc.
Redbank, TN
01.2004 - 04.2014
- Installed windows, siding, patio rooms, and completed bathroom remodels for residential customers
- Provided exceptional customer service, building strong relationships and earning repeat business
- Developed expertise in blueprint reading, material selection, and project cost estimation
- Managed quality control and maintained high level of customer satisfaction.
- Determined consumer needs to provide products and services appealing to larger market.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained positive working relationship with fellow staff and management.
- Performed quality assurance testing on all products prior to release.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Associate's Degree - Business Management
Northwestern Technical College
Rock Spring, GA01.2013
Associate of Science - Business Management
University of Tennessee at Chattanooga
Chattanooga, TennesseeSkills
- Sales and communication
- Carpentry and Construction
- Project Management
- Customer Service
- Data Analysis and Reporting
- Team Leadership and Training
- Problem-Solving and Critical Thinking
- Commercial sales
- Sales alignment
- Sales generation
- Sales quoting
- Product sales
- Persuasive sales
- Closing sales
- Sales negotiation
- Merchandise sales
- Contract management
- Contractor management
- Scheduling
- Sales funnel management
- CRM management
- Notetaking
- Social media management
- Social media
Certification
- Qualified Contractor for Residential Construction
- Lead Certified
- Recognized for Exceeding Company Standards in Patio Room Projects
Timeline
Sales, Marketing, and Project Manager
Preferred Exteriors
01.2022 - Current
Preferred Exteriors
01.2022 - Current
Roofing sales team
American Roofing Company
01.2020 - 01.2022
Production Manager
Southern Window and Gutter
01.2018 - 01.2019
District Installation Manager
Champion Window and Home Exteriors
05.2014 - 01.2018
Independent Contractor
Madaris Exteriors Inc.
01.2004 - 04.2014
Associate's Degree - Business Management
Northwestern Technical College
Associate of Science - Business Management
University of Tennessee at Chattanooga