Jeffrey Stewart
Sandy,UT
Summary
Dynamic leader with a proven track record at BELFOR Property Restoration, adept in budgeting and forecasting, and exceptional in troubleshooting and problem-solving. Excelled in enhancing operational efficiency and safety compliance, achieving significant improvements in customer satisfaction and team performance. Skilled in management and systems implementation, demonstrating a keen ability to delegate effectively and drive strategic initiatives.
Overview
41
41
years of professional experience
Work History
Operations Manager
BELFOR Property Restoration
Salt Lake City, UT
08.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Responded to information requests from superiors, providing specific documentation.
- Delegated work to staff, setting priorities and goals.
Operations Manager
Bull Matrix Restoration
Herriman, UT
08.2022 - 08.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
General Manager of Operations
BELFOR Property Restoration
Salt Lake City, UT
06.2016 - 08.2022
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Managed training programs for new employees, including orientation and onboarding activities.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
General Manager - Office Manager
BELFOR Property Restoration
Bend, OR
01.2013 - 06.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Construction Estimator
BELFOR Property Restoration
Portland, OR
02.2011 - 10.2011
- Developed budgets and estimated costs for labor, materials, equipment rental and other related items.
- Conducted site visits to assess the condition of existing structures or potential job sites.
- Coordinated with vendors, suppliers and subcontractors to obtain pricing information for budgeting purposes.
Business Owner-Operator
Stewart Restoration - Dixon Environmental
Grants Pass, OR
08.2005 - 01.2010
- Developed and implemented business strategies to increase profitability and market share.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Analyzed financial data, identified trends, and developed forecasts for future growth.
- Negotiated contracts with vendors and suppliers to reduce operating costs.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Consulted with potential clients to determine how company could best meet needs.
- Assessed quality and approved work before releasing to clients.
- Developed estimates for services based on in-depth knowledge of labor and material expenses.
Police Officer III+I
Los Angeles Police Department
Los Angeles, CA
10.1987 - 08.2005
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Developed positive relationships with members of the community through outreach programs.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Educated youth groups about the dangers of drug abuse and gang violence.
- Provided testimony in court when necessary concerning investigations conducted.
- Counseled victims of domestic violence regarding available resources and legal options.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Documented observations and actions by radioing information and completing reports.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Pursued fleeing suspects on foot and in varying terrain.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Wrote detailed arrest and accident reports.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Created youth and public outreach programs and neighborhood watches while teaching D.A.R.E. classes to local schools.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
Latter Day Saints Missionary
The Church Of Jesus Christ Of Latter-day Saints
Salt Lake City, Utah
04.1984 - 08.1985
- Fulltime proselyting missionary bringing a message of hope through the ministry of Jesus Christ.
- Lead discussions pertaining to our faith of the gospel of Jesus Christ.
- Fellowshipped other church members
- Served as church leadership in remote areas of Southeast Asia, Singapore and Malaysa.
- Served fulltime from April 1984 until I received an honorable release in August of 1985
Education
Some College (No Degree) - Criminal Justice
Los Angeles Police Academy
Los Angeles, CASome College (No Degree) - General Studies
BYU Idaho
Rexburg, IDSkills
- Budgeting and cost control
- Budgeting and forecasting
- Troubleshooting and problem solving
- Production
- Management
- Systems implementation
- Delegation
- Health and safety compliance
Timeline
Operations Manager
BELFOR Property Restoration
08.2023 - Current
Operations Manager
Bull Matrix Restoration
08.2022 - 08.2023
General Manager of Operations
BELFOR Property Restoration
06.2016 - 08.2022
General Manager - Office Manager
BELFOR Property Restoration
01.2013 - 06.2016
Construction Estimator
BELFOR Property Restoration
02.2011 - 10.2011
Business Owner-Operator
Stewart Restoration - Dixon Environmental
08.2005 - 01.2010
Police Officer III+I
Los Angeles Police Department
10.1987 - 08.2005
Latter Day Saints Missionary
The Church Of Jesus Christ Of Latter-day Saints
04.1984 - 08.1985
Some College (No Degree) - Criminal Justice
Los Angeles Police Academy
Some College (No Degree) - General Studies
BYU Idaho
Similar Profiles
Shayden LaskoskyShayden Laskosky
Restoration Technician at BELFOR Property RestorationRestoration Technician at BELFOR Property Restoration
Elijah JacksonElijah Jackson
Carpenter / Mitigation team at Belfor Property RestorationCarpenter / Mitigation team at Belfor Property Restoration
Mary Kate SamselMary Kate Samsel
Business Development Manager at BELFOR Property RestorationBusiness Development Manager at BELFOR Property Restoration