Jeffrey Stone
Okemos,United States of America
Summary
Experienced supervisor bringing seven years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
12
12
years of professional experience
Work History
Customer Service/Food Service/Supervisor
Grand Traverse Pie Company
08.2015 - 01.2023
- 7 years experience in customer service, food service, and supervising roles
- Opening responsibilities including: making sure all aspects of the store are ready, unlocking the store, insuring smooth transitions between shifts
- Closing responsibilities including: counting tills, running the deposit, inspecting the store for quality of the close, and locking up
- Handling the variety of day-to-day occurrences depending on my shift
- This includes customer complaints, preparing customer orders, taking customer orders, informing customers, assisting my fellow employees with their tasks, completing tasks of my own
- Ensuring the overall flow of my shift regardless of if I was supervising or not.
Customer Service
7-Eleven
02.2014 - 07.2015
- Operation of the POS system
- Customer service
- Maintaining the store’s organization by fronting and facing various goods on our shelves
- Doing inventory for select areas of the store
- Counting tills for shift transitions.
Team Member
Ned’s Bookstore
07.2012 - 02.2014
- Operating the POS system
- Maintaining retail displays
- Handling BUYBACK customers
- Informing perspective customers about various books, syllabi, and our BUYBACK program
- Maintaining and organizing our books.
Sales Associate
Matthew Stat Medical
04.2011 - 05.2012
- Maintaining, organizing, and stocking the medical books and supplies
- Being knowledgeable about the various books and medical supplies we had in stock.
Education
Associate of Arts - Graphic Design
Lansing Community College
Lansing, MIAssociate degree - General Education
Lansing Community College
Lansing, MISkills
- Creative
- Friendly
- Detail Oriented
- Patient
- Consistent
- Training experience in customer and food service
- Versed in various POS
- Experience in running shifts of 3-5 people
- Staff Leadership
- Complaint Resolution
- Critical Thinking
- Key Holder Experience
Highlights
- Creative
- Friendly
- Detail Oriented
- Patient
- Consistent
- Training experience in customer and food service
- Versed in various POS
- Experience in running shifts of 3-5 people
Timeline
Customer Service/Food Service/Supervisor
Grand Traverse Pie Company
08.2015 - 01.2023
Customer Service
7-Eleven
02.2014 - 07.2015
Team Member
Ned’s Bookstore
07.2012 - 02.2014
Sales Associate
Matthew Stat Medical
04.2011 - 05.2012
Associate of Arts - Graphic Design
Lansing Community College
Associate degree - General Education
Lansing Community College
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