Jeffrey Struening
Customer Engagement II
Bayonne,NJ
Summary
Focused customer relations professional and aspiring law student skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Customer Experience II
Policygenius
New York, NY
11.2019 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
Client Success Specialist
Opcity
Austin, TX
01.2019 - 08.2022
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
Management Trainee
Enterprise Holdings
Sarasota, FL
04.2017 - 08.2018
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Shouldered management responsibilities during absence of manager.
Customer Service Representative
HSBC Bank USA
New York, NY
06.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Department Manager
Walmart
Fishkill, NY
11.2011 - 10.2014
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
Bachelor of Arts - Economics
Baruch College of The City University of New York
New York, NY 08.2014 - 12.2016
Associate of Arts - Humanities
Dutchess Community College
Poughkeepsie, NY 08.2011 - 10.2014
Skills
Service standard compliance
Account management
Complaint resolution
Report preparation
Creative problem solving
Timeline
Customer Experience II
Policygenius
11.2019 - Current
Client Success Specialist
Opcity
01.2019 - 08.2022
Management Trainee
Enterprise Holdings
04.2017 - 08.2018
Customer Service Representative
HSBC Bank USA
06.2015 - 03.2017
Bachelor of Arts - Economics
Baruch College of The City University of New York
08.2014 - 12.2016
Department Manager
Walmart
11.2011 - 10.2014
Associate of Arts - Humanities
Dutchess Community College
08.2011 - 10.2014