Jeffrey Stuart
Berkeley Heights,NJ
Summary
Senior Project and Operations Leader with extensive experience overseeing enterprise client programs and cross-functional teams in diverse industries. Demonstrated ability to enhance operational efficiency and profitability through data-driven strategies while fostering trusted executive relationships and managing multimillion-dollar portfolios.
Overview
14
14
years of professional experience
Work History
Associate Team Lead
CQ fluency
Hackensack, NJ -Remote Work
11.2020 - 06.2026
- Led team of 15+ project managers on complex global initiatives for pharmaceutical and biotechnology clients, driving project success and client satisfaction.
- Directed operational execution for multiple high-value client programs, achieving consistent delivery excellence and regulatory compliance.
- Developed executive reporting and KPI dashboards analyzing profitability, utilization, and project health metrics to inform strategic decisions.
- Analyzed operational trends through data analysis and implemented scalable improvements, enhancing efficiency and effectiveness across projects.
- Mentored project managers through coaching and performance development, strengthening team effectiveness.
- Acted as escalation point for client delivery issues and balanced customer expectations with operational priorities.
- Previous positions held: Senior Project Manager November 2020 – August 2023
Executive Project Manager
Ubiqus Reporting Inc.
New York, USA
08.2019 - 11.2020
- Managed one of company's highest-revenue enterprise client partnerships, overseeing end-to-end project delivery.
- Ensured successful execution of complex client initiatives through proactive operational oversight.
- Led client relationships, project scoping, and budgeting proposals as the primary client-facing contact.
- Served as primary escalation lead in director's absence, coordinating cross-functional collaboration to resolve critical project issues.
- Collaborated with stakeholders to streamline processes, enhancing project outcomes and delivering increased value.
- Developed localization assets, including glossaries and style guides, to improve project clarity and communication.
Team Lead
TransPerfect
New York, USA
10.2012 - 08.2019
- Led and mentored team of 5+ project managers to ensure timely execution and quality standards.
- Collaborated with strategic account management and senior leadership to optimize resource allocation, enhancing project delivery timelines.
- Oversaw project execution for high-value life sciences enterprise client, focusing on strategic goals.
- Implemented process improvements that enhanced operational performance and client satisfaction.
- Managed client escalations to strengthen relationships and resolve issues promptly, ensuring client satisfaction.
- Drove long-term client satisfaction through effective communication and proactive problem-solving.
- Delivered executive reports on KPIs, quality metrics, and business performance, providing insights for strategic decision-making.
- Supported identification of emerging clinical study opportunities to drive revenue growth.
- Previous positions held: Executive Project Manager, Senior Project Manager, Project Manager, Project Coordinator October 2012 - June 2018
Education
Bachelor of Arts - Public Policy & Law
Trinity College
Hartford, CT05-2012
Skills
- Project management
- Resource planning
- KPI analytics
- Performance analysis
- SDL Trados Studio
- MemoQ and Wordfast Pro
- Microsoft Word
- Microsoft Excel
- Process improvement
- Cross-functional leadership
- Stakeholder engagement
- Client success management
- Client retention strategies
- Risk management
Core Expertise
- Operations and Cross-Functional Team Leadership
- Enterprise Project & Program Management
- Resource & Strategic Planning
- KPI & Performance Analytics
- Revenue Growth
- Risk Management
- Client Success & Executive Relationship Management
- Process Improvement
- Budget Management & Forecasting
Timeline
Associate Team Lead
CQ fluency
11.2020 - 06.2026
Executive Project Manager
Ubiqus Reporting Inc.
08.2019 - 11.2020
Team Lead
TransPerfect
10.2012 - 08.2019
Bachelor of Arts - Public Policy & Law
Trinity College