JEFFREY SWANSON
Fort Myers,FL
Summary
Personable and dedicated professional with extensive customer service experience. Solid team player with an upbeat, positive attitude. Proven skills in establishing rapport with clients and maintaining customer satisfaction. Articulate, enthusiastic, and results-oriented approach with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. 10 years with experience supervising preventive maintenance and scheduled repair activities.
Seasoned supervisor with expertise in worker scheduling and task management. Strong history of developing and executing resource planning, coordination, and utilization strategies to meet performance goals.
Overview
19
19
years of professional experience
Work History
Driver Supervisor
Kett Engineering
10.2015 - 01.2016
- Oversaw scheduling, payroll, training and day to day activities of 35 transportation employees.
- Evaluated operational needs and made scheduling adjustments to maximize efficiency.
- Monitored quarterly spending to ensure expenses were consistent with approved budgets.
- Researched and suggested cost effective shipping methods.
Assistant Store Manager
Family Dollar
05.2015 - 07.2015
- Interviewed and vetted 300 job applicants to make effective hiring decisions.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of the store.
- Completed walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.
- Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Transit Driver
First Transit Roseville MN
01.2015 - 04.2015
- Adhered to company determined schedules and routes to ensure timely arrival's and departures.
- Provided all duties with personable communication and professionalism including bus operation and passenger interaction.
- Assisted people needing extra time entering and exiting the Transit Bus with the high level of service.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
Security Manager
Securitas Security Services
10.2007 - 11.2013
- Supervised and mentored 18 security guards in a conscious effort to deliver top-quality security services.
- Worked efficiently in busy, high risk security settings while maintaining best in-class standards of excellence for security initiatives.
- Developed and implemented training methods to promote improved employee performance.
- Reported daily activity, incident, audit, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorized access.
Ramp Operations Manager
Piedmont Airlines
02.2000 - 03.2007
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 200 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Solider
US Army Fort Bragg
02.1997 - 02.2000
- Honorable Discharge
- 82nd Airborne Paratrooper
- Bronze Star Recipient
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Prepared and submitted personnel, ordnance and operational reports.
- Responded to and assisted in medical emergencies.
- Responded to reports of irregular activities and notified dispatcher for required emergency units.
Education
Bachelor of Arts - Criminal Justice & Public Service
University of Oklahoma
Norman, OK06-2016
Skills
- Leadership and mentoring
- Time management skills
- Detail oriented
- Strong leadership abilities
- Team building expertise
- Exceptional problem solver
Timeline
Driver Supervisor
Kett Engineering
10.2015 - 01.2016
Assistant Store Manager
Family Dollar
05.2015 - 07.2015
Transit Driver
First Transit Roseville MN
01.2015 - 04.2015
Security Manager
Securitas Security Services
10.2007 - 11.2013
Ramp Operations Manager
Piedmont Airlines
02.2000 - 03.2007
Solider
US Army Fort Bragg
02.1997 - 02.2000
Bachelor of Arts - Criminal Justice & Public Service
University of Oklahoma
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