Jeffrey Taylor
ANTIOCH,CA
Summary
Adept Service Technician with a proven track record at East Bay Heating and Air, enhancing customer satisfaction through meticulous installations and maintenance. Skilled in troubleshooting and preventive maintenance, I excel in customer service and attention to detail, mentoring teams to reduce errors by over 30%. My professionalism and technical expertise drive operational excellence and client trust.
Overview
13
13
years of professional experience
Work History
Service Technician
East Bay Heating and Air
02.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Lead Installer
Atlas Heating and Air
02.2016 - 02.2019
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Lead Installer
On Time Heating and Air Conditioning
02.2012 - 02.2016
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Education
Certificate of Completion - Commercial And Residential HVAC
Wyotech Technical Institute
Fremont, CA01.2010
High School Diploma -
Quest Academy
San Leandro, CA2006
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Documentation And Reporting
Timeline
Service Technician
East Bay Heating and Air
02.2019 - Current
Lead Installer
Atlas Heating and Air
02.2016 - 02.2019
Lead Installer
On Time Heating and Air Conditioning
02.2012 - 02.2016
Certificate of Completion - Commercial And Residential HVAC
Wyotech Technical Institute
High School Diploma -
Quest Academy
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