Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeffrey Thervil

Miami,FL

Summary

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating manual and automatic trucks, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork, and meeting company objectives. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Driver

Saber Logistics
06.2023 - Current
  • Efficiently sorted and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols
  • Safely operated delivery vehicles, including vans and trucks, following assigned routes and schedules to deliver packages to customers within designated time frames
  • Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns
  • Utilized GPS navigation systems and route optimization tools to plan and optimize delivery routes, ensuring efficient and timely deliveries
  • Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow
  • Maintained a clean driving record and adhered to all traffic laws and safety regulations to ensure the safety of self, customers, and fellow road users
  • Effectively managed and organized delivery paperwork, including delivery logs, manifests, and customer signatures, ensuring accurate documentation and record-keeping
  • Proactively reported any delivery exceptions or incidents, such as damaged packages or delivery delays, to the appropriate channels, ensuring prompt resolution and customer satisfaction
  • Demonstrated physical fitness and the ability to lift packages weighing up to 50 pounds, ensuring safe handling and delivery of various-sized packages
  • Adapted to changing delivery demands, including peak seasons and special promotions, by maintaining flexibility in work schedule and prioritizing time-sensitive deliveries
  • Participated in ongoing training programs and workshops to stay updated on delivery procedures, safety guidelines, and customer service techniques

Patient Access Team Lead

Plantation General Hospital
01.2017 - 06.2019
  • Led and supervised a team of registrars, providing training, guidance, and performance evaluations to ensure high standards of patient service and operational efficiency
  • Managed daily operations of the patient registration department, including scheduling, workload distribution, and ensuring coverage during peak times
  • Developed and implemented registration processes and procedures to enhance efficiency, accuracy, and patient satisfaction
  • Ensured a positive patient registration experience by resolving escalated issues and complaints, maintaining a patient-centric approach
  • Ensured all registration activities complied with hospital policies, procedures, and regulatory requirements, including HIPAA
  • Oversaw the accurate entry and maintenance of patient information in the hospital's electronic health record (EHR) system, ensuring data integrity and confidentiality
  • Coordinated with billing and insurance departments to ensure accurate and timely insurance verification and billing processes
  • Collaborated with other hospital departments, including clinical, administrative, and financial teams, to streamline patient registration and improve overall hospital operations
  • Conducted regular training sessions and professional development opportunities for registration staff, fostering a culture of continuous improvement and excellence

Shift Manager

The New Yorker Boutique Hotel
01.2015 - 11.2017
  • Efficiently managed guest check-in and check-out processes, ensuring a smooth and welcoming experience for all hotel guests
  • Handled reservations and cancellations using hotel management software, optimizing room occupancy and ensuring accurate bookings
  • Provided exceptional customer service by addressing guest inquiries, resolving complaints, and offering assistance with various needs, contributing to high guest satisfaction and positive reviews
  • Processed payments, handled cash transactions, and maintained accurate billing records, ensuring financial accuracy and compliance with hotel policies
  • Managed the front desk area, including greeting guests, answering phones, and responding to emails, maintaining a professional and friendly demeanor at all times
  • Assisted guests with booking local tours, restaurant reservations, transportation, and other concierge services, enhancing their overall stay experience
  • Coordinated with housekeeping, maintenance, and other departments to address guest requests and issues promptly, ensuring seamless service delivery
  • Performed various administrative duties, including data entry, filing, and preparing reports, supporting the hotel's operational efficiency
  • Monitored hotel security by controlling access, reporting suspicious activities, and ensuring adherence to safety protocols
  • Worked collaboratively with front desk team members and other hotel staff to ensure smooth operations and provide exceptional guest experiences

Registrar

Aventura Hospital and Medical Center
11.2017 - 01.2017
  • Accurately registered patients for various medical services, collecting and verifying personal, medical, and insurance information
  • Provided compassionate and professional assistance to patients and their families, addressing inquiries and concerns to ensure a positive experience
  • Coordinated and scheduled patient appointments, procedures, and follow-ups using hospital management software, optimizing efficiency and patient flow
  • Verified patient insurance coverage and benefits, obtained pre authorizations, and ensured accurate billing information
  • Maintained accurate and confidential patient records, ensuring data integrity and compliance with HIPAA regulations
  • Assisted patients with understanding billing statements, payment options, and financial assistance programs, facilitating timely and manageable payments
  • Worked closely with medical staff, nurses, and other hospital departments to coordinate patient care and streamline operations
  • Addressed and resolved registration issues, discrepancies, and patient complaints promptly, maintaining patient satisfaction and service quality
  • Ensured adherence to hospital policies, procedures, and regulatory requirements, contributing to a safe and organized healthcare environment
  • Prepared and maintained registration reports and documentation, supporting administrative and operational needs

Education

Diploma - Class “A” Commercial Drivers’ License (CDL).

Sheridain Technical College
Pembroke Pines, FL
04-2025

CompTIA A+ Certified Professional -

Miami Dade College
Miami, FL
03.2017

High School Diploma -

North Miami Senior High School
North Miami, FL
06.2008

Skills

  • 1,000 Miles of local and highway driving
  • Proper loading and securing of cargo
  • Double clutching and shifting techniques of 9, 10, and 13 speed transmissions
  • Pre-Trip/Road inspection
  • Coupling and uncoupling
  • Maneuvering
  • Backing of large tractor trailers, truck controls and systems
  • Employability skills
  • Strong work ethic
  • Attention to detail
  • Customer service
  • DOT regulations
  • Traffic laws and regulations
  • Commercial driving experience

Certification

  • Class “A” Commercial Driver’s License (CDL)

Timeline

Driver

Saber Logistics
06.2023 - Current

Registrar

Aventura Hospital and Medical Center
11.2017 - 01.2017

Patient Access Team Lead

Plantation General Hospital
01.2017 - 06.2019

Shift Manager

The New Yorker Boutique Hotel
01.2015 - 11.2017

CompTIA A+ Certified Professional -

Miami Dade College

Diploma - Class “A” Commercial Drivers’ License (CDL).

Sheridain Technical College

High School Diploma -

North Miami Senior High School

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