Jeffrey Thervil
Miami,FL
Summary
Skilled Class A Driver with clean driving history and valid license. Accustomed to daily routes with multiple stops. Coordinates smooth loading, unloading, and load processing at each location. Meticulous about updating paperwork and DOT-compliant records.
Experienced good route planning, groceries and packaging order handling , customer service skills, and team oriented.
Overview
11
11
years of professional experience
Work History
Hostler
Keolis Transit
05.2025 - Current
- Operated Class A vehicles safely across various routes, ensuring timely deliveries.
- Maintained compliance with federal and state regulations regarding transportation and safety standards.
- Conducted pre-trip and post-trip inspections to identify and address vehicle maintenance needs.
- Managed delivery schedules efficiently, optimizing routes for fuel economy and time management.
- Maintained accurate logs of fuel deliveries and vehicle maintenance records for operational accountability.
- Inspect fleet and checked for damages.
- Answered roadside assistance calls for tows and other vehicle support.
- Operated and maintained yard equipment to ensure efficient vehicle movement.
- Optimized yard space utilization by efficiently moving Buses into designated spots according to priority levels.
- Worked effectively in fast-paced environments.
Delivery Driver
Saber Logistics
06.2023 - 04.2025
- Efficiently sorted and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols.
- Safely operated delivery vehicles, including vans and trucks, following assigned routes and schedules to deliver packages to customers within designated time frames.
- Navigated routes efficiently to ensure timely food deliveries.
- Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns.
- Utilized GPS navigation systems and route optimization tools to plan and optimize delivery routes, ensuring efficient and timely deliveries.
- Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow.
- Maintained a clean driving record and adhered to all traffic laws and safety regulations to ensure the safety of self, customers, and fellow road users.
- Effectively managed and organized delivery paperwork, including delivery logs, manifests, and customer signatures, ensuring accurate documentation and record-keeping.
- Proactively reported any delivery exceptions or incidents, such as damaged packages or delivery delays, to the appropriate channels, ensuring prompt resolution and customer satisfaction.
- Demonstrated physical fitness and the ability to lift packages weighing up to 50 pounds, ensuring safe handling and delivery of various-sized packages.
- Adapted to changing delivery demands, including peak seasons and special promotions, by maintaining flexibility in work schedule and prioritizing time-sensitive deliveries.
- Participated in ongoing training programs and workshops to stay updated on delivery procedures, safety guidelines, and customer service techniques.
Patient Access Team Lead
Plantation General Hospital
01.2017 - 06.2019
- Leadership and Supervision: Led and supervised a team of registrars, providing training, guidance, and performance evaluations to ensure high standards of patient service and operational efficiency.
- Department Oversight: Managed daily operations of the patient registration department, including scheduling, workload distribution, and ensuring coverage during peak times.
- Process Improvement: Developed and implemented registration processes and procedures to enhance efficiency, accuracy, and patient satisfaction.
- Patient Experience: Ensured a positive patient registration experience by resolving escalated issues and complaints, maintaining a patient-centric approach.
- Compliance and Quality Assurance: Ensured all registration activities complied with hospital policies, procedures, and regulatory requirements, including HIPAA.
- Data Management: Oversaw the accurate entry and maintenance of patient information in the hospital's electronic health record (EHR) system, ensuring data integrity and confidentiality.
- Insurance and Billing Coordination: Coordinated with billing and insurance departments to ensure accurate and timely insurance verification and billing processes.
- Interdepartmental Collaboration: Collaborated with other hospital departments, including clinical, administrative, and financial teams, to streamline patient registration and improve overall hospital operations.
- Staff Development: Conducted regular training sessions and professional development opportunities for registration staff, fostering a culture of continuous improvement and excellence.
Shift Manager
The New Yorker Boutique Hotel
01.2015 - 11.2017
- Guest Check-In/Check-Out: Efficiently managed guest check-in and check-out processes, ensuring a smooth and welcoming experience for all hotel guests.
- Reservation Management: Handled reservations and cancellations using hotel management software, optimizing room occupancy and ensuring accurate bookings.
- Customer Service: Provided exceptional customer service by addressing guest inquiries, resolving complaints, and offering assistance with various needs, contributing to high guest satisfaction and positive reviews.
- Billing and Payments: Processed payments, handled cash transactions, and maintained accurate billing records, ensuring financial accuracy and compliance with hotel policies.
- Front Desk Operations: Managed the front desk area, including greeting guests, answering phones, and responding to emails, maintaining a professional and friendly demeanor at all times.
- Concierge Services: Assisted guests with booking local tours, restaurant reservations, transportation, and other concierge services, enhancing their overall stay experience.
- Communication: Coordinated with housekeeping, maintenance, and other departments to address guest requests and issues promptly, ensuring seamless service delivery.
- Administrative Tasks: Performed various administrative duties, including data entry, filing, and preparing reports, supporting the hotel's operational efficiency.
- Security and Safety: Monitored hotel security by controlling access, reporting suspicious activities, and ensuring adherence to safety protocols.
- Team Collaboration: Worked collaboratively with front desk team members and other hotel staff to ensure smooth operations and provide exceptional guest experiences.
Education
CompTIA A+ Certified Professional -
Miami Dade College
Miami, FLDiploma - CDL CLASS A
Sheridan Technical College
Hollywood, FL04-2025
High School Diploma - undefined
North Miami Senior High School
North Miami, FL06.2008
Skills
- Organizational Skills: Ability to manage multiple tasks, maintain an orderly workspace, and prioritize responsibilities
- Valid Class A driver's license with Hazmat, tanker, & air brake endorsement
- Critical thinking
- Air brake operation
- Defensive driving techniques
- Trailer coupling and uncoupling
- Safe driving practices
- Safe driving
- Clean MVR
- DOT compliance
- Customer-oriented
- Pretrip inspections
Awards & recognition
- Employee of the month
- Maintained a 100% accident-free driving record while operating commercial vehicle.
- recognized for upholding DOT safety standards
Timeline
Hostler
Keolis Transit
05.2025 - Current
Delivery Driver
Saber Logistics
06.2023 - 04.2025
Patient Access Team Lead
Plantation General Hospital
01.2017 - 06.2019
Shift Manager
The New Yorker Boutique Hotel
01.2015 - 11.2017
Diploma - CDL CLASS A
Sheridan Technical College
High School Diploma - undefined
North Miami Senior High School
CompTIA A+ Certified Professional -
Miami Dade College