Jeffrey Thomas
Eastampton Township,New Jersey
Summary
Experienced professional focused on meeting or exceeding objectives seeking Work From Home Customer Service Agent position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Machine Operator / Welder /Certified Forklift Operator
National Pipe Hanger
Mt Holly, United States
04.1999 - 01.2022
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Set up and operated various machine tools and jigs to produce precision parts.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Overnight Stocker / Unloader
Walmart
Manahawkin, NJ
01.1997 - 03.1999
- Unloaded deliveries from trucks in prompt fashion.
- Received new stock and input values into computer system.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Maintained inventory and ordered new supplies to meet expected needs.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Stocked shelves to match planogram images and instructions.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Warehouse Worker / Stocker
Sam Levitz Furniture
Tucson, Arizona
02.1996 - 01.1997
- Loaded, unloaded and moved furniture to and from storage and production areas.
- Pulled furniture and loaded onto customer vehicles
- Delivered as set up furniture at customers homes
- Unloaded furniture from trains and box trucks
- Placed furniture into various warehouse locations using handheld and spreadsheets
- Noted damages and delivered to repair shop
Shift Supervisor
Colby Enterprises
Mt Holly, NJ
09.1988 - 01.1996
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma -
Pemberton Twp
Pemberton, NJ06.1991
Skills
- Knowledge of Production Processes
- Machine Maintenance
- Workstation Equipment Monitoring
- Teamwork and Communication
- Machinery Operation
- Reading and Determining Measurements
- Machining and Production Standards
- Waste Reduction
- Productivity Logs
- Raw Material Loading
Timeline
Machine Operator / Welder /Certified Forklift Operator
National Pipe Hanger
04.1999 - 01.2022
Overnight Stocker / Unloader
Walmart
01.1997 - 03.1999
Warehouse Worker / Stocker
Sam Levitz Furniture
02.1996 - 01.1997
Shift Supervisor
Colby Enterprises
09.1988 - 01.1996
High School Diploma -
Pemberton Twp
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