Jeffrey Thomas
Hagerstown,MD
Summary
Driven individual with background in the engineering and technology industry. Skilled in troubleshooting, problem-solving, and customer service. Adept in understanding and interpreting technical and operational manuals. Proven ability to work independently and collaboratively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Engineering Operations Technician (EOT)
AWS
07.2024 - Current
- Operated and maintained automated systems for efficient processing of customer orders.
- Monitored equipment performance, identifying issues to minimize downtime and ensure operational continuity.
- Collaborated with cross-functional teams to optimize workflows and enhance productivity across operations.
- Trained new staff on safety protocols and operational procedures, promoting a culture of compliance and efficiency.
- Conducted routine inspections of machinery, ensuring adherence to safety standards and operational guidelines.
- Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
- Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
- Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Read, calculated and estimated different rates and documented information in operational logs.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Reduced downtime, performing routine equipment adjustments and repairs.
- Enhanced safety protocols, conducting comprehensive training sessions for new and existing staff.
Field Service Technician
TEI
10.2023 - 06.2024
- Provided technical support to colleagues in the field via phone or email.
- Performed maintenance and troubleshooting to resolve related issues.
- Attended training classes to stay current on new and existing services.
- Read and understood procedures and diagrams to perform service and testing.
- Built and maintained customer relationships by understanding operations and instilling confidence.
- Disassembled machines in order to diagnose faults and replace defective components accordingly.
- Assisted customers with installation, setup and training for new machines.
- Resolved customer issues quickly by troubleshooting hardware and software issues remotely or on-site.
- Successfully managed a variety of projects and tasks simultaneously with attention to detail and accuracy.
- Troubleshot and repaired electrical, mechanical and hydraulic components of heavy industrial equipment.
- Created repair and maintenance reports for customers, documenting all repairs and services provided.
- Utilized advanced technical skills to diagnose and resolve customer issues, resulting in increased customer satisfaction.
- Diagnosed malfunctions using advanced diagnostic tools such as multimeters and oscilloscopes.
- Communicated effectively with other technicians regarding progress made on current projects.
- Maintained accurate records of service calls, parts used and customer feedback.
Electrician
M.C. Dean, Inc.
08.2021 - 09.2023
- Ran conduit, pulled wire and installed outlets, fixtures, and switches.
- Maintained a safe work environment by adhering to all local codes, regulations, and safety standards.
- Installed and maintained electrical systems in commercial, residential, and industrial settings.
- Read blueprints and schematics to properly install light fixtures and other electrical system parts.
- Prepared and assembled conduits to connect wiring.
- Repaired faulty wiring connections and replaced damaged items such as switches and outlets.
- Used troubleshooting techniques to identify malfunctions and repair or substitute damaged units.
- Repaired and replaced wiring, removing out-of-date or faulty components.
- Inspected and tested electrical systems, demonstrating safety to avoid electrical danger.
- Executed electrical wiring plans to install well-functioning lighting and other electrical systems
- Completed repairs on motors, transformers, switchgear assemblies, fuses, circuit breakers, relays and other components of the system.
- Conducted tests on electrical components to ensure proper functioning before installation or repair completion.
- Troubleshot complex electrical problems using advanced diagnostic techniques.
- Performed routine maintenance on equipment, including testing circuits and replacing parts as needed.
- Constructed control panels with wiring diagrams and schematics.
- Worked with architects and contractors to understand logistical concerns and goals.
- Prevented system breakdowns by routinely inspecting and replacing wiring and insulated cables.
- Mentored apprentice electricians using coaching methods to improve skills.
Commercial Electrician
Synergy Electric
06.2020 - 11.2020
- Assisted with the installation of new equipment such as generators, switchgear and uninterruptible power supplies.
- Inspected electrical systems for potential safety hazards such as loose connections or frayed wiring.
- Connected wires to circuit breakers, transformers or other components following blueprints or schematic diagrams.
- Adhered to local codes when installing conduits, junction boxes and other materials used in the construction of an electrical system.
- Installed and maintained electrical systems in commercial buildings, including outlets, switches, lighting fixtures and circuit breakers.
- Replaced faulty electrical parts such as fuses, motors and switches.
- Operated a variety of hand tools, power tools and test equipment when working on electrical projects.
- Troubleshot and repaired wiring issues related to lighting, power distribution and security systems.
- Ran conduit, pulled wire and installed outlets, fixtures, and switches.
- Read blueprints and schematics to properly install light fixtures and other electrical system parts.
- Repaired and replaced wiring, removing out-of-date or faulty components.
- Inspected and tested electrical systems, demonstrating safety to avoid electrical danger.
- Executed electrical wiring plans to install well-functioning lighting and other electrical systems
Electrical Apprentice
IES
02.2017 - 06.2020
- Utilized hand tools such as wire strippers, pliers, screwdrivers, hammers effectively.
- Operated power tools safely while performing installation tasks.
- Connected electrical wiring to outlets, switches and fixtures.
- Installed electrical wiring and systems in residential and commercial buildings according to blueprints and specifications.
- Assisted electrician with repairing or installing wire and electrical cable systems, conduit systems, and other wire raceway systems.
- Replaced fuses, light switches and other electrical components.
- Maintained a clean working environment by adhering to safety protocols at all times.
- Repaired faulty wiring and replaced defective parts as needed.
- Provided support to electricians and other trades in the electrical field.
- Cleaned, gathered and transported materials to electricians on construction site.
- Assisted with the installation of distribution panels and circuit breakers.
- Assembled, installed, tested, and maintained conduit systems for lighting fixtures, control devices, motors, switches, outlets.
- Communicated effectively with team members concerning project status updates.
- Learned and performed large-scale projects by following and transmitting written and oral instructions.
- Conducted electrical repairs and maintenance in residential and commercial settings.
- Conducted quality tests to ensure proper operation of newly-installed components.
- Operated electrical and mechanical hand tools under direct supervision.
Education
Journeyman Electrical -
New Horizans
Hampton, VA05.2020
Skills
- Safety Standards
- Technical Support
- Power Tools
- Cross-functional collaboration
- Heavy Lifting
- Reading Comprehension
- Service Quality
- Automated systems operation
- Equipment performance monitoring
- Electrical system installation
- Equipment troubleshooting
- Circuit testing and repairs
Certification
NFPA70E-2025
Timeline
Engineering Operations Technician (EOT)
AWS
07.2024 - Current
Field Service Technician
TEI
10.2023 - 06.2024
Electrician
M.C. Dean, Inc.
08.2021 - 09.2023
Commercial Electrician
Synergy Electric
06.2020 - 11.2020
Electrical Apprentice
IES
02.2017 - 06.2020
Journeyman Electrical -
New Horizans