Jeffrey Thompson
Clinton,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Dilevery/Customer Service Cashier
Cappzas Pizza
03.2018 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Learned duties for various positions and provided backup at key times.
Restaurant Shift Manager
Dominos Pizza Inc.
09.2014 - 03.2018
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
Co Owner
Allen Construction Company
10.2004 - 03.2014
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established team of motivated and highly skilled employees to help run business.
- Managed financial operations and investments to maximize profits and minimize costs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Tin Knocker
Aero H And V
07.2002 - 10.2004
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Framing/Concrete Foreman
Diaz Construction
02.1998 - 07.2002
- Set wood and other forming materials to prepare for concrete pours.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Demolished and repaired old concrete surfaces.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Trained workers in proper methods, equipment operation and safety procedures.
Education
Class A Drivers Licence With X Endorsment - Driving And Inspecting 18 Wheelers And Trailors
Skowhegan Driving School
Skowhegan MaineOil Burner Licence/lp Gas Hvac - Hvac And Oil Burner
Kvcc
Fairfield, MEUniversal Refrigerant Certification - Refrigeration/ Heat Pumps/hvac
Kvcc
Fairfield, ME10.2023
Bartender And Cpr Certification - Mixing Drinks Bar Sciences/ Cpr Corse
Kvcc
Fairfield, ME2023
Line Cook Certification - Culinary Arts
Lewiston Voteck
Lewiston, ME10.2000
Associate of Business Administration - Buissness
Mid State
Augusta, ME05.1998
High School Diploma -
Mt Abram High
Salem Maine05.1996
Skills
- Payment Collection
- Guest Services
- Drawer Management
- Cash Handling
- POS System Operation
- Inventory Stocking
- Team Leadership
- Work Task Prioritization
- Training and Mentoring
- Problem-Solving
- Honest and Dependable
- Staff Supervision
- Employee Training
- Point of Sale Operation
Languages
Spanish
Limited Working
Timeline
Dilevery/Customer Service Cashier
Cappzas Pizza
03.2018 - Current
Restaurant Shift Manager
Dominos Pizza Inc.
09.2014 - 03.2018
Co Owner
Allen Construction Company
10.2004 - 03.2014
Tin Knocker
Aero H And V
07.2002 - 10.2004
Framing/Concrete Foreman
Diaz Construction
02.1998 - 07.2002
Class A Drivers Licence With X Endorsment - Driving And Inspecting 18 Wheelers And Trailors
Skowhegan Driving School
Oil Burner Licence/lp Gas Hvac - Hvac And Oil Burner
Kvcc
Universal Refrigerant Certification - Refrigeration/ Heat Pumps/hvac
Kvcc
Bartender And Cpr Certification - Mixing Drinks Bar Sciences/ Cpr Corse
Kvcc
Line Cook Certification - Culinary Arts
Lewiston Voteck
Associate of Business Administration - Buissness
Mid State
High School Diploma -
Mt Abram High