JEFFREY THOMPSON
McKinney,TX
Summary
Healthcare improvement leader with 19 years quality improvement, data analytics, and workforce management experience using Lean and Six Sigma methodologies. Currently leading labor management efforts at Optum Advisory to benchmark productivity opportunities, implement productivity standards, and develop action plans to achieve productivity goals. Also led large-scale improvement initiatives at the Mayo Clinic and the United Surgical Partners with focus on hospital and perioperative optimization efforts across the healthcare continuum.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager Workforce Solutions
Optum Advisory
05.2022 - Current
- Completed labor assessments and productivity improvements across perioperative, interventional services, respiratory, environmental services, and other hospitals departments
- Achieved $2.3M productivity savings across two hospitals within a large healthcare system
- Utilized Vizient Operational Database to assess productivity opportunities comparing client performance to comparative hospitals
- Evaluated span of control providing recommendations to adjust span across two health systems
- Collaborated with leaders to align surgical optimization efforts and with labor opportunities.
Director of Clinical Operations
United Surgical Partners International
01.2014 - 01.2022
- Developed OR Optimization program across USPI's surgical hospitals and surgery centers with focus on block management, on-time starts, and room turnover
- Worked with clinical and business leaders to design clinical operational and quality dashboards
- Completed care redesign Kaizen events across pain and GI service lines at multiple hospitals
- Facilitated enterprise wide 'Be Safe' initiative to improve quality across USPI enterprise.
Senior Health System Engineering Analyst
Mayo Clinic
07.2008 - 12.2013
- Completed 3-year care redesign project within cardiovascular surgery resulting in 15% cost reduction
- Developed framework to scale cost reduction approach to other clinical specialties
- Trained Mayo Clinic staff through the Quality Academy developing course content and providing guidance to quality improvement project teams
- Co-led collaborative hand-off communication project for Mayo Clinic with Joint Commission along with Johns Hopkins, Massachusetts General, and Kaiser Permanente.
Six Sigma Black Belt
Memorial Hermann
10.2005 - 04.2008
- Applied Lean and Six Sigma to improve healthcare quality at a Level 1 Trauma hospital
- Led Kaizen events within emergency department, acute care setting, and surgery areas
- Collaborated with eight Memorial Hermann hospitals in system-wide patient flow initiative.
Education
Master of Physical Therapy -
Ohio University
Athens, OHMaster of Health Care Administration -
Texas Woman's University
Houston, TXSkills
- Lean Six Sigma Black Belt Training
- Quality Improvement Instruction
- OR, ER, and ICU Care Optimization
- Workforce Management
- Productivity Benchmarking
- Perioperative Block Management
- Clinical Dashboard Development
- Microsoft Project
- Change Management
- Office Excel/Word/PowerPoint/Visio
Certification
Six Sigma Black Belt: Trained by GE Healthcare at Memorial Hermann
Affiliations
American College of Health Executives, Chicago, IL, 11/2006, Present
Presentations
- Cardiac Surgical Care Redesign: A Mayo Clinic Case Study, American College of Health Executives 2010 Congress on Healthcare Leadership, Chicago, IL, 3/21/2012
- Disruption of the solution shop as a hospital organizational structure: outcomes, cost, and cultural change, NBER Hospital Organization and Productivity Conference, Cape Cod, MA, 10/4/2013
Publications
- Cook D, Thompson JE, Habermann EB, et al. From 'solution shop' model to 'focused factory' in hospital surgery: increasing care value and predictability. Health Aff (Millwood). 2014;33: 746-755.
- Cook DJ, Thompson JE, Prinsen SK, Dearani JA, Deschamps C. Functional recovery in the elderly after major surgery: assessment of mobility recovery using wireless technology. Ann Thorac Surg. 2013 Sep; 96(3):1057-61.
- Suri RM, Thompson JE, Burkhart HM, et al. Improving affordability through innovation in the surgical treatment of mitral valve disease. Mayo Clin Proc 2013; 88:1075-84.
Timeline
Manager Workforce Solutions
Optum Advisory
05.2022 - Current
Director of Clinical Operations
United Surgical Partners International
01.2014 - 01.2022
Senior Health System Engineering Analyst
Mayo Clinic
07.2008 - 12.2013
Six Sigma Black Belt
Memorial Hermann
10.2005 - 04.2008
Master of Physical Therapy -
Ohio University
Master of Health Care Administration -
Texas Woman's University
Six Sigma Black Belt: Trained by GE Healthcare at Memorial Hermann
Similar Profiles
Anne BurlingAnne Burling
Senior Administrative Assistant at Optum AdvisorySenior Administrative Assistant at Optum Advisory
Kimber AzevedoKimber Azevedo
Senior Consultant at Optum Advisory ServicesSenior Consultant at Optum Advisory Services
Lisa SchulzLisa Schulz
Optimal Practice Insight| Client Success Manager at Optum insight/ Optum Behavioral Care HealthOptimal Practice Insight| Client Success Manager at Optum insight/ Optum Behavioral Care Health