Jeffrey Thompson
Yonkers,NY
Summary
Dynamic security professional with extensive experience at A and H Security Services, skilled in incident reporting and emergency response. Proven ability to enforce safety protocols and provide exceptional customer service. Familiar with dealing with clients with substance abuse/mental health issues. Detail-oriented and adept in CCTV surveillance, ensuring a secure environment while effectively managing access control and fostering a welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
A and H Security Services
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Experienced in working in homeless shelters housing mainly housing clients with Substance Abuse/Mental Health issues.
- Currently working in migrant homeless shelter.
Security Supervisor
A and H Security Services
08.2024 - 01.2025
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Responded swiftly to security incidents and effectively resolved security issues.
- Conducted monthly fire drills.
- Experienced in working in homeless shelters, and Drop-In centers
Access a Ride Driver/Independent Contractor
Corporate Transportation Group
12.2021 - 05.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Picked up and dropped off elderly clients, and clients with disabilities to medical appointments, therapy sessions, shopping and other events.
Security Officer
City Safe Partners
06.2021 - 12.2021
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled MTA train station and surrounding areas.
Security Officer
Allied Universal Security Services
06.2020 - 06.2021
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked in various Covid Hotels, and Vaccination Centers
Education
High School Diploma -
A Philip Randolph HS
New York, NYSkills
- F02 Certification
- Report writing
- Incident reporting
- Military experience
- Emergency evacuation procedures
- First aid and CPR certified
- F80 Certificate of Fitness
- Security guard license
- Detail-oriented
- CCTV surveillance
- Access control management
- Emergency response
Certification
- F80 Certificate of Fitness
- F02 Certification
- NYS Security Officer License
Timeline
Security Supervisor
A and H Security Services
08.2024 - 01.2025
Security Officer
A and H Security Services
05.2024 - Current
Access a Ride Driver/Independent Contractor
Corporate Transportation Group
12.2021 - 05.2024
Security Officer
City Safe Partners
06.2021 - 12.2021
Security Officer
Allied Universal Security Services
06.2020 - 06.2021
High School Diploma -
A Philip Randolph HS
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