Jeffrey Tillinghast
Tavares
Summary
Dynamic Quality Designer with extensive experience at Electronic Arts, excelling in live service QA and gameplay testing. Proven track record in developing strategic test plans and driving root cause analysis to enhance player experience. Adept at cross-functional collaboration and leveraging game telemetry for impactful improvements. Passionate about delivering seamless gaming experiences.
Overview
8
8
years of professional experience
Work History
Quality Designer - Live Service QA & Gameplay
Electronic Arts
Orlando
04.2020 - Current
- Lead quality strategy for live service features, events, and ongoing game content updates, ensuring a seamless player experience.
- Design and maintain comprehensive test plans for gameplay mechanics, seasonal content drops, and regular patch releases.
- Collaborate closely with production, engineering, design, and customer support to identify quality goals and align on live service priorities.
- Analyze player feedback and telemetry to prioritize issues, identify trends, and recommend gameplay improvements.
- Oversee daily smoke tests and coordinate with offshore QA for rapid triage and resolution of live, high-impact defects.
- Drive root cause analysis of critical gameplay issues, ensuring swift mitigation and minimizing player disruption.
QA Analyst / Senior QA Analyst
Electronic Arts
Orlando
11.2017 - 04.2020
- Developed and executed functional and regression tests for core gameplay systems and live content updates.
- Monitored live service health through dashboards and incident tickets; contributed to rapid investigation and response efforts.
- Authored clear, actionable bug reports and coordinated with developers to verify and close high-priority issues.
- Mentored junior testers on complex gameplay features, automation best practices, and live service readiness checks.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL01.2017
Skills
- Live Service QA
- Gameplay/System Testing
- Test Plan & Strategy Development
- Cross-functional Collaboration
- Game Telemetry & Data Analysis
- Issue Prioritization & Root Cause Analysis
- Incident Management
- Automation Familiarity
- Player Experience Focus
Tools And Tech
- Test Case Management: JIRA, TestRail, Hansoft
- Data/Monitoring: Kibana, Splunk, Grafana, proprietary dashboards
- Platforms: Console, PC, Mobile
Websites
Timeline
Quality Designer - Live Service QA & Gameplay
Electronic Arts
04.2020 - Current
QA Analyst / Senior QA Analyst
Electronic Arts
11.2017 - 04.2020
Bachelor of Science - Game Design
Full Sail University