Jeffrey T. Neu
Fridley,MN
Summary
Dynamic and innovative technology professional with hands-on experience in emerging technologies and a strong commitment to continuous improvement. Proven ability to identify enhancement opportunities and implement effective solutions across various sectors, including residential, business, and specialty environments. Expertise in networking, audio/video systems, and high-end system integrations, complemented by a talent for leveraging new tools and methods to solve complex problems and boost productivity. Thrives in fast-paced environments while consistently driving technological advancements to meet evolving demands.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CEO/Owner
TrueNeu LLC
07.2022 - Current
- Overview: Managed and executed end-to-end remodeling projects, while simultaneously designing, installing, and servicing a wide range of low-voltage integration systems to ensure exceptional quality and client satisfaction.
- Company Foundation: Founded Company and established and maintained appropriate Company Name, Logo, business and tax filings, insurance, licensing and all foundational processes for business operations.
- Project Management & Coordination: Managed all aspects of remodeling/handyman and low voltage systems integration projects from initial client consultation to final walk-through. This includes preparing and presenting detailed, itemized bids; developing project timelines and schedules; procuring materials; and coordinating with suppliers and subcontractors to ensure timely completion.
- Consulted with clients to define project scope, objectives, and deliverables, creating detailed proposals and SOWs (Statements of Work).
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interpreted project blueprints, specifications, and client requirements to create a clear and actionable project roadmap.
- Developed detailed and professional project proposals that clearly defined the scope of work, itemized all materials, and outlined project costs and payment schedules. This process ensured clear communication with clients and established a transparent, contractual foundation for all projects.
- Developed and managed project schedules and timelines, independently prioritizing tasks and allocating resources to ensure project milestones were met.
- Managed inventory of hardware components and software licenses, ensuring availability of necessary resources for ongoing projects.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Generated revenues yearly and effectively capitalized on industry growth.
- Sales/Marketing: Implemented marketing strategies to increase revenue growth, brand awareness and attract new customers..
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Remodeling and Handyman Services:
- Executed full kitchen and bathroom remodels, including demolition, framing, drywall, flooring, decking, and fixture installation.
- Completed home additions and structural modifications, ensuring work met all safety standards and client specifications.
- Installed a variety of flooring types, including hardwood, tile, and vinyl plank.
- Performed interior and exterior painting, drywall finishing, and trim work to achieve professional-quality results.
- Provided a wide range of general repair and maintenance services, including plumbing, heating, (faucet and fixture replacement), electrical work (outlet and light fixture installation), and general carpentry.
- Troubleshooted and repaired various household issues, such as faulty doors, windows, and damaged walls.
- Assembled and installed furniture, shelving, and other home fixtures.
- Designed and constructed custom decks, patios, and pergolas using a variety of materials, including wood and composite decking.
- Performed routine property maintenance tasks to preserve and improve home value.
- Low voltage systems integration: Managed the full lifecycle of low-voltage system installations, from interpreting blueprints and schematics to wiring, terminating, and programming a variety of systems including audio/video, security systems/cameras, access control, home automation and client networks ensuring all work and met industry standards and client specifications.
- Maintained up to date on industry standards and best practices to ensure a flawless end user experience.
- Ensured timely completion of projects with strong time management and prioritization skills.
- Maintained precise and organized project documentation, including work orders, service reports, and system configurations, ensuring a comprehensive and accurate record for every job.
- Developed and delivered clear, user-friendly training manuals and guides to help clients understand system operation, maintenance, and care.
- Ensured client comprehension and confidence through clear, patient instruction and post-training follow-up support.
- Sales/Marketing: Implemented marketing strategies to increase revenue growth, brand awareness and attract new customers..
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
Lead Systems integration technician
JZ Electric
07.2014 - 07.2022
- Executed the full scope of low-voltage systems integration, from translating technical specifications into precise installations to the hands-on routing and termination of all wiring. Proficiently configured, programmed, and commissioned a diverse range of systems, including security, CCTV, access control, and networking, and performed rigorous quality assurance to guarantee flawless operation and client satisfaction. in the planning and execution of large-scale system upgrades, minimizing disruption to end users.
- Recommended specific system products to customers based on unique technical requirements of each.
- Drafted integration plans to ease assimilation of products into customers' infrastructure.
- Demonstrated expertise in multiple programming languages, enabling versatility in problem solving during integration projects.
- Evaluated potential risks associated with proposed integrations, developing effective mitigation strategies as needed.
- Developed and implemented comprehensive test plans to validate system functionality and interoperability.
- Maintained detailed documentation on all integration projects, ensuring accurate records for future reference.
- Designed post-sale training curricula to educate customers on use and maintenance of all products.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce..
- Customized security setups to meet specific client needs, enhancing protection for enhanced security measures and client peace of mind.
- Streamlined operations by organizing tools, materials, and workspaces for maximum efficiency.
- Supported event setups with temporary low voltage solutions, ensuring reliable operation.
- Completed custom automation equipment design to customers' specifications using AutoCad.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards
CEO/Owner
Innovative Communication
10.2000 - 07.2014
- Founder of a low-voltage systems integration company, building and scaling the business to achieve annual revenues of over $750,000.
- Established foundational processes for business operations.
- Managed all day-to-day operations of a low-voltage systems installation company, including financial management, client acquisition, and project scheduling.
- Managed the full employee lifecycle, from recruitment and onboarding to ongoing training and performance evaluations upholding a culture of quality and service excellence to achieve superior client satisfaction.
- Created a positive work culture, resulting in increased employee satisfaction and employee retention rates.
- Performed hands-on installation, wiring, and termination of a wide range of low-voltage systems, including security systems, CCTV cameras, access control, data networking and home automation.
- Configured, programmed, and tested all integrated systems to ensure flawless functionality and adherence to all industry safety and performance standards.
- Oversaw the entire project lifecycle, from developing detailed proposals and bids to the final on-site installation and client walkthrough.
- Served as the primary client contact, providing comprehensive system training, technical support, and maintaining high levels of customer satisfaction.
- Developed and maintained critical business relationships by negotiating favorable contract terms and providing timely conflict resolution to secure successful partnerships.
- Ensured companies viability through client and vendor contract negotiations, risk assessment, business operations, and budgeting to meet client needs and companies financial profile.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Reinforced company's market leadership by consistently outperforming competitors in key performance metrics.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Self-motivated, with a strong sense of personal responsibility.
Special Services Technician
Frontier Communications
02.1997 - 02.2000
- Maintain, install, test alter and repair telecommunication circuits including POTS (Plain old telecommunication circuits), T1, ISDN, Frame relay, DSL and basic communication/ data circuits in both business and residential settings.
- Programming knowledge with Northern Telecom Meridian SL-100 PBX
- Extensive knowledge with Nortel telephone key systems, and voice mail trees
- Played key role in new product and services implementation
- Installation and system configuration of ATM, Frame relay, D-slam and Cisco routers
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
- Conducted regular preventative maintenance on telecom systems, reducing the frequency of unplanned outages and improving system reliability.
- Assisted in designing custom telecom solutions for clients based on their specific needs, leading to increased sales opportunities and revenue growth.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Removed old poles and hardware and replaced with new equipment.
- Installed, spliced and maintained overhead and underground telecom lines for residential and commercial customers.
- Provided training to customers to enhance use and understanding of network systems.
- Assisted in emergency storm restoration efforts, restoring service to affected communities as quickly as possible.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Utilized advanced diagnostic tools to identify issues in telecom circuits ensuring timely repairs and minimal downtime.
Voice and Data Technician
Teltronix Information Systems
03.1995 - 02.1997
- IT support including desktop imaging, hardware and software upgrades, and end user training
- Installation, repair, adds, moves and changes of commercial voice and data cabling
- Installed fiber optic switching equipment DSX, DSU, time division multiplexers, T1 carrier, rectifiers and wiring
- Interpreted complex diagrams, work orders, schematics, and plans to set up and install cabling and equipment
- Demarcation trunk splicing
- Managed large-scale data migrations, ensuring minimal downtime and smooth transitions between systems.
- Optimized database performance by regularly monitoring and maintaining system health.
- Developed comprehensive documentation for procedures, guidelines, and technical requirements related to data management.
- Enhanced data accuracy by meticulously reviewing and validating data sets.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Ensured timely completion of projects with strong time management and prioritization skills.
Education
Cisco CCNA - Computer Networking
Dakota County Vocational Institute
Rosemount, MN02.2000
Skills
- Network- Systems design, installation and router configuration programming Cisco, Sonicwall, Ruckus, Ubiquity, Watchguard, Eero, Linksys, Synology, Netgear, Luxol, Asus, Orbi, Starlink
- Monitoring- Whats up Gold, Atera, OVRC, Bluebolt, Synchro, Site24x7, Logic Monitor, NetData, CyberPower, Blackbird
- System Control and Automation- Elan, Control4, Lutron, Savant, RTI, Ecobee, Universal, DBX, Key Digital, and Russound
- Security Systems- DSC, Honeywell, GE Interlogix, Alarmcom, Vivint, Altronix, Ring, Arlo, Google Nest, Simply Safe, Eufy,
- Security Cameras CCTV- Digital Watchdog, Hikvision, Uniview, Bosch, Altronix, Dahua, Lorex, Axis Communications, D-link,
Alarmcom, Ring, Google Nest, Eufy, Blink, Wyze, Night Owl
- Audio - Sonos, JBL,Bose, Juke,Sony, LG, Binary, Bluesound, Apple, Google Nest, Amazon, Yamaha, Harmon Kardon, Russound,
- Video- Sony, LG, Samsung, Gefen, Atlona, Binary, Kramer, Kaleidoscape, ,Just add Power, Blackwire, Apple, Amazon, Google,
- Access Control- Kerri Systems, PDK,
- IT- Microsoft Server/Active Directory/ Domains/Group policies, PC, Mac
- Programs- Autocad, Word, Excel, Powerpoint, Sway, Outlook,
- Remodeling- Framing, Drywall, Floor installation, Counter tops, siding, Doors, windows, insulation, structural repairs, custom cabinetry, fixture installation, Deck building, demolition, Painting, , handyman, project management, quality control, Plumbing, Electrical, appliance installation,
- Problem-solving abilities
- Multitasking
- Reliability
- Time management
- Excellent Communication
- Dependable and hardworking
Certification
- Cisco Certified Network Associate (CCNA)
- Power Limited Technician License (PLT)
- Technology Systems Contractor
Timeline
CEO/Owner
TrueNeu LLC
07.2022 - Current
Lead Systems integration technician
JZ Electric
07.2014 - 07.2022
CEO/Owner
Innovative Communication
10.2000 - 07.2014
Special Services Technician
Frontier Communications
02.1997 - 02.2000
Voice and Data Technician
Teltronix Information Systems
03.1995 - 02.1997
Cisco CCNA - Computer Networking
Dakota County Vocational Institute
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