Jeffrey Torres
Miami,FL
Summary
Team-oriented Sales Supervisor & Manager with experience handling issues with poise. Enthusiastic personality, strong work ethic and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service as well as coordinating various team-building events, company systems, and work trainings for multiple years.
Overview
10
10
years of professional experience
Work History
Sales Supervisor
Vivint Home Security and Automation
Miami, FL
04.2018 - Current
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Performed sales consultations and educated clients on products and services.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Facilitated regular training sessions for sales team members.
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Negotiated contracts with vendors, ensuring favorable terms for the company.
- Managed budgets, allocating resources efficiently to maximize profitability.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed event plans, timelines and budgets.
- Organized meetings with vendors to discuss event requirements.
- Provided onsite support during events to ensure smooth operations.
- Negotiated with vendors to achieve most favorable terms.
CFO/Sales Manager
Andrew Aggrey Social Media Ministry
Alpharetta, GA
10.2023 - 05.2024
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Completed analysis of company financial data and produced industry reports outlining metrics and results.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed and implemented strategic sales plans to achieve revenue targets.
- Supported sales team members to drive growth and development.
- Provided exceptional customer service throughout the entire sales process.
- Collaborated with marketing teams to create effective promotional materials.
Server
P.F. Chang's Bistro
Miami, FL
01.2016 - 04.2018
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
Expeditor
Earl's Kitchen & Bar
Miami, FL
11.2014 - 04.2018
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Illustrated knowledge of menu and service offerings to educate guests.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
Education
Bachelor - Hospitality Administration And Management
Florida International University
Miami, FL04-2018
Skills
- Bilingual in English & Spanish
- Event & Staff Management
- Planning and Organization
- High-level Problem Solver
- Event Execution
- Sales Expertise
- Effective Negotiator
- Customer Relations & Relationship Building
- Project Coordination
- Creative & Resourceful
- Public Speaking
- Teamwork & Collaboration
- Calm under Pressure
Accomplishments
- Dream Team Medal Member (Given to Top 50 Sales Producers out of 3,000+)
- 100 Club Plague
- 150 Club Plague
- Certificate of Recognition at my Church
- Produced over 1 million dollars of revenue in 1 year
Affiliations
- Softball League Participant (Played Baseball throughout teenage years)
- Organizing Fellowship activities & events
- Bible Study Leader
- Leader at my church & mentor a group of young people. I have been part of my church for multiple years
- Fraternity Pledge Class Vice President
- Crypto and Forex investor
Timeline
CFO/Sales Manager
Andrew Aggrey Social Media Ministry
10.2023 - 05.2024
Sales Supervisor
Vivint Home Security and Automation
04.2018 - Current
Server
P.F. Chang's Bistro
01.2016 - 04.2018
Expeditor
Earl's Kitchen & Bar
11.2014 - 04.2018
Bachelor - Hospitality Administration And Management
Florida International University