JEFFREY TORRES
Hialeah,FL
Summary
I'm highly skilled in my line of work and Im seeking an opportunity to prove myself as a valuable asset to my future employment. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Assistant Manager
XPO Logistics
08.2015 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Assigned drivers to appropriate routes based on customer needs.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Analyzed data from previous shipments to identify areas of improvement.
- Coordinated communication between warehouse personnel, customers, and drivers via phone or radio transmissions.
- Trained new staff members in proper dispatch procedures.
- Resolved customer complaints regarding shipment delays or damages promptly.
- Utilized GPS systems to track vehicle locations in real time.
- Provided timely updates to customers about their orders or deliveries.
- Organized routes for drivers to maximize 100% efficiency.
- Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
- Documented services performed, operations information, and dispatch details in system.
- Worked with routing specialists, route managers and service department to optimize routes.
- Advised personnel about accidents, weather conditions or other hazards.
- Dispatched drivers to meet daily delivery needs for company customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
Home Delivery Driver
El Plateado Corporation INC.
11.2011 - 08.2015
- Responded quickly to customer inquiries and complaints regarding late deliveries or incorrect items received.
- Ensured proper handling of product during delivery process to avoid damage or deterioration.
- Verified accuracy of orders before delivering them to customers.
- Followed all safety rules and regulations when operating a delivery truck.
- Provided assistance in unloading merchandise at customer's location if needed.
- Delivered goods to customers in a timely and efficient manner.
- Communicated efficiently with dispatch team regarding any changes in route or schedule while on the road.
- Carried heavy items from vehicle to customer building location.
- Drove delivery truck or van to transport orders.
- Delivered packages to recipients safely and within scheduled time frames.
- Managed time effectively to complete all scheduled deliveries.
- Collaborated with team members to improve delivery processes and efficiency.
- Assisted in sorting and organizing packages for delivery at the warehouse.
- Demonstrated professionalism and positive attitude in customer interactions.
- Navigated routes with relevant map programs and GPS systems.
- Communicated effectively with dispatch and management for route updates.
- Transported and safely delivered items to prevent damage or loss.
- Contacted customers prior to delivery to coordinate delivery times.
Phlebotomist Specialist
Community Blood Centers of Florida
8 2009 - 11.2011
- Perform an average of 10 to 50 blood collections daily
- Certified and trained to operate automated (Apheresis) blood collection system
- Fluent in treatment of reactions related to blood loss
- Provide excellent customer/patient care
- Maintain patient confidentiality in accordance with HIPAA.
Delivery/Customer Service
EL DORADO FURNITURE
10.2004 - 08.2009
- Responsible for loading and unloading customers furniture in and out the home without damage
- Very friendly and amiable that helps to deal with public
- Excellent physical and health strength
- Outstanding customer services and communication skills.
Customer Service Specialist
ACCESS DIABETIC SUPPLY
06.2003 - 07.2004
- Customer sales and relations
- Lead processor
- Medical Billing
Education
High School Diploma -
Barbara Goleman Senior High School
Miami, FL 05.2001 -
Medical Assistant Technician - Health And Wellness
Florida Career College
Miami, FL01.2009
Skills
- Speak fluent Spanish and English
- Excellent Phlebotomy experience
- Computer data entry
- Operations Management
- Team motivation
- Customer Relations
- Schedule Management
- Driver communication
- Dispatch Coordination
- Route Navigation
- Customer Relationship Management
- Delivery procedures
- Schedule Coordination
- Stress Tolerance
References
All References and Proof of Education available upon request.
Timeline
Assistant Manager
XPO Logistics
08.2015 - Current
Home Delivery Driver
El Plateado Corporation INC.
11.2011 - 08.2015
Delivery/Customer Service
EL DORADO FURNITURE
10.2004 - 08.2009
Customer Service Specialist
ACCESS DIABETIC SUPPLY
06.2003 - 07.2004
High School Diploma -
Barbara Goleman Senior High School
05.2001 -
Phlebotomist Specialist
Community Blood Centers of Florida
8 2009 - 11.2011
Medical Assistant Technician - Health And Wellness
Florida Career College