Jeffrey Tracy
New York,NY
Summary
Over 30 years of experience in customer service and patient administrative positions
Overview
19
19
years of professional experience
Work History
Patient Access then Medical secretary & Surgical Coordinator
Hospital for Special Surgery
11.2015 - Current
- Interacted with patients and their families in person, on the phone and via email communications in a personable, and empathetic manner to ensure the best possible care
- Checked out patients after appointments and return visit scheduling
- In charge of scheduling surgical cases, pre op appts and new patient and follow up appointments
- Managed physician’s professional calendars for all surgeries or personal/ business engagements
- Fostered many working relationships in the hospital and in the office
- Managed front end payment collection and insurance authorizations
- In charge of training and developing fellow team members within the physician’s office
- Managed and maintained a great relationship with my colleagues and the patients to ensure the office experience was exemplary
- Was a key registration floater for numerous hospital locations wherever needed to help with patient flow
- Verified all insurances with close to perfect accuracy so the billing and revenue department can get paid
- Played a pivotal role in training and conditioning new employees to enhance the HSS experience.
Patient Referrals Navigator Temporary position
Advantage Care Physicians
03.2015 - 10.2015
- Answered phones in high-volume referrals call center
- Performed prior authorizations for patient’s referrals so the patient can be treated
- Communicated extensively with physician offices and the insurance company to obtain authorizations
- Notified the patients of any pending expiration dates on their referrals so they do not lose visits
- Coordinated urgent requests with patients’ physicians when there are any issues that might arise.
Patient Services Representative/Front Desk Associate
Lenox Hill Radiology
07.2012 - 12.2014
- Registered patients for all radiology appointments with utmost efficiency and courtesy
- Coordinated scheduling appointments for new and existing patients
- Assisted with medical records requests, burning CD’s, printing and preparing reports for patients and physicians
- Escorted patients to their respective testing rooms and help prep them for their medical technologists.
Accounts receivable and payable/Insurance claims and verifications
New York Physical Rehab & Wellness
03.2009 - 06.2012
- Coordinated and followed up on unpaid insurance claims and balance billed patients
- Managed all patient requests and financial transactions
- Managed patient scheduling and orientation
- Coordinated the authorization process of MRIs and CAT Scans for the patients
- Posted all insurance payments from major insurance carriers and patients
- Handled all daily correspondence and incoming mail
- Responsible for all data entry and filing.
Personal Assistant Front Desk Manager
Howard Goodman, D.C.
06.2005 - 11.2008
- Assisted Doctor with all patients needs in a busy chiropractic treatment room
- Managed all patient requests and needs such as insurance and financial transactions
- I was responsible for all patient scheduling
- Responsible for orientation of new patients
- Accountable for all banking deposits
- Handled all daily correspondence and incoming mail
- Responsible for all data entry and filing
- Ordered all office supplies.
Education
Some College (No Degree) - Liberal Arts And General Studies
Pace University Manhattan
Manhattan, NYHigh School Diploma -
College of Staten Island
Staten Island, NY01.1991
Skills
- Proficient in EPIC and Microsoft applications
- Patient Scheduling
- Insurance Verification
- HIPAA
- EMR Updating
- Payment Collection
- Provider Relations
- Clinical Support
- Telephone Customer Support
- Medical Office Management
- Customer Service
- Patient Scheduling Proficiency
- HIPAA Compliance Understanding
- Strong Organizational Skills
- Teamwork and Collaboration
- Adaptable to Change
Timeline
Patient Access then Medical secretary & Surgical Coordinator
Hospital for Special Surgery
11.2015 - Current
Patient Referrals Navigator Temporary position
Advantage Care Physicians
03.2015 - 10.2015
Patient Services Representative/Front Desk Associate
Lenox Hill Radiology
07.2012 - 12.2014
Accounts receivable and payable/Insurance claims and verifications
New York Physical Rehab & Wellness
03.2009 - 06.2012
Personal Assistant Front Desk Manager
Howard Goodman, D.C.
06.2005 - 11.2008
Some College (No Degree) - Liberal Arts And General Studies
Pace University Manhattan
High School Diploma -
College of Staten Island