Jeffrey Tuxill

Worked with customers and distributors regarding order inquiries, product information on outbound and inbound calls

Processed Return Merchandise and Damage/Shortage claims for customers, advised status of returns/credits/ claims via phone & email.

Updated information for order status on consumer purchases via supplier portal

Responded to customer and distributor emails regarding order status, shortages, etc

Answered customer and distributor inquiries via inbound and outbound phone calls as well; as via email

Updated status of consumer purchases via supplier portal

Responded to customer & distributor emails regarding status of orders, shortages etc.

Worked with customers via inbound & outbound phone calls to resolve customer issues with FIOS equipment

Assisted customers remotely via phone with virtual installations

Advised customers via phone regarding status of field technician, scheduled appointments for field tech visits

Assiste3d customers via inbound & outbound calls to make payment arrangements to protect their services from interruption.

Assisted customers to restore service after interruption