Jeffrey Van Buskirk
Urbana,IL
Summary
Automotive professional with a strong work ethic and excellent communication skills, recognized for consistently exceeding sales targets at Champaign Ford City. Proven ability in vehicle assessment and complaint resolution, building long-term customer relationships while enhancing service efficiency and satisfaction. Committed to delivering exceptional service and driving team success.
Overview
19
19
years of professional experience
Work History
Service Advisor
Champaign Ford City
08.2022 - Current
- Educated customers on proper vehicle maintenance, Building long-term relationships built on trust and loyalty.
- Work with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Liaison between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Prepare accurate quotes using all-data or other sources for labor times and prioritize repairs needed vs recommendations based off time and mileage.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Consistently achieving service goals and top customer service survey scores.
- Setting appointments for guests based off their needs and our availability.
- Check in guests, documenting service needs. Setting expectations of completion times. Redeliver vehicle back to customer when completed, and explaining work completed and future repairs needed based off a multi point inspection.
Real Estate Agent
Reality Select One Formerly Creg Mcdonald Group
10.2021 - 08.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Automotive Service Manager
Serra Honda
08.2017 - 08.2021
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistan Service Manager
Ford City Lincoln Mercury
06.2006 - 08.2017
- Educated customers on proper vehicle maintenance, Building long-term relationships built on trust and loyalty.
- Work with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Liaison between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Prepare accurate quotes using all-data or other sources for labor times and prioritize repairs needed vs recommendations based off time and mileage.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Consistently achieving service goals and top customer service survey scores.
- Setting appointments for guests based off their needs and our availability.
- Check in guests, documenting service needs. Setting expectations of completion times. Redeliver vehicle back to customer when completed, and explaining work completed and future repairs needed based off a multi point inspection.
Education
Automotive Technician - Automotive
Allied Inst of Technology
Chicago, IL05-1981
Automotive And General Studies
Reavis High School
Burbank, IL05-1980
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Workflow management
Timeline
Service Advisor
Champaign Ford City
08.2022 - Current
Real Estate Agent
Reality Select One Formerly Creg Mcdonald Group
10.2021 - 08.2022
Automotive Service Manager
Serra Honda
08.2017 - 08.2021
Assistan Service Manager
Ford City Lincoln Mercury
06.2006 - 08.2017
Automotive Technician - Automotive
Allied Inst of Technology
Automotive And General Studies
Reavis High School
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