Jeffrey Vargas
Los Angeles,CA
Summary
Amiable Customer Experience Associate with 7 years of experience in customer service and POS skills while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Kith
Beverly Hills, CA
01.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Extensive knowledge on POS and maintained accurate records of all sales transactions within the POS system.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and have sufficient change.
Cashier/ Visual Merchandiser
Zadig Et Voltaire
West Hollywood, CA
01.2022 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card or gift card.
- Issued receipts, refunds, credits or change due to customers.
- Developed creative visual displays to showcase products and attract customers.
- Organized store layout, fixtures and visual merchandising standards.
Customer Experience Associate
NORDSTROM
San Jose, CA
11.2019 - 10.2021
- Answered customer inquiries regarding products, pricing, and availability.
- Resolved order issues by consulting with appropriate departments.
- Processed purchase orders from customers in a timely manner.
- Developed comprehensive procedures for handling escalated issues efficiently.
- Supported sales team members to drive growth and development.
Web Fulfiller/Customer Service Cashier
Bloomingdale's
San Jose, CA
07.2017 - 11.2019
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
Associates Degree -
Foothill College
01.2022
High School Diploma -
Los Altos High School
01.2019
Skills
- Ability to Work Under Pressure
- Logistics experience
- Customer Service
- Designer handling/experience
- Knowledge of Conflict Management
- POS Knowledge
- Quick Learner and easy to get along with
- Excellent computer knowledge to perform the daily work ( Microsoft Word and Excel)
Timeline
Customer Experience Associate
Kith
01.2023 - Current
Cashier/ Visual Merchandiser
Zadig Et Voltaire
01.2022 - 12.2022
Customer Experience Associate
NORDSTROM
11.2019 - 10.2021
Web Fulfiller/Customer Service Cashier
Bloomingdale's
07.2017 - 11.2019
Associates Degree -
Foothill College
High School Diploma -
Los Altos High School
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