RAQUEL VENABLE
Supervisor / Technical Trainer
Saltville,VA
Summary
Accomplished Training Manager, and two years Astute Business Owner with the insight to recognize, encourage, support and train employees for new challenges through, curriculum and in class planning to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 20 years of progressive Managing / Supervising over staff / team members.
Overview
22
22
years of professional experience
Work History
Technical Trainer
General Dynamics Mission System
Marion, VA
01.2022 - Current
- Conduct technical training courses for employees for multiple products
- Interact with Manufacturing and other functional organizations to develop specifications for content of courses
- Prepare lesson plans from engineering documentation, field service requirements of software documentation
- Work with engineers, technical support and manufacturing to ensure that course material reflects current product features and customer technical specifications
- Instruct participants in both classroom lectures and laboratory sessions
- Follow up to determine applicability of course material
- Plan, develop and coordinate training programs for GDMS personnel
- Develop specifications for content of the courses
- Prepare lesson plan and obtain training materials, determine methodology and develop training aids
- Conduct training sessions and develop criteria for evaluating effectiveness of training activities
- Update course documentation on a continuous basis to endure timeliness and relevance
- Develop course material including but not limited to lesson plans, student and instructor guides, student examinations, training aids, etc. while working in an environment independent of support infrastructure
- Track, record, and report on training status of personnel
- Support other organizational projects, initiatives and tasked as assigned
- Support Corrective Action Boards and Root Cause Corrective Action teams
- Actively work continuous improvement projects
- Support and enable continuous improvement culture though training, support and assistance to employees, supervisors, managers, and other functions
- Work training corrective actions when improvements need to be made to improve Quality, Manufacturing, EHS, and company policy compliance
Production Supervisor
General Dynamics Mission Systems
Marion, VA
08.2021 - 01.2022
- Train team members to program requirements prior to completing work on their assigned parts.
- Work closely with Quality Specialist, EHS and Engineering to ensure team is current in latest material available to meet customer standards, while emphasizing the importance of personal and product safety.
- Individually work with team members encouraging the implementation of Continues Improvements, helping to resolve and resubmit new ideas.
- Work closely with other Supervisor in various projects set by upper management delegating responsibilities to operators to successfully complete these projects in a timely fashion without taking time away from daily production goals.
- Resolve issues quickly to maintain productivity for output of assigned work plans.
- Evaluate team member performance regularly to identify and resolve productivity concerns.
- Encourage team work to accomplish shipment goals.
- Monitor and maintain constant communication with team members assuring that proper tools and equipment is available so production never slows.
Laminator Operator
General Dynamics
Marion , VA
07.2019 - 08.2021
- Perform lamination of assigned parts using precision tools according to engineering work instructions of approved blueprints for F15, F35, Triband and Live TV.
- Released air bubbles and smoothed seams using approved tools.
- Utilized hand shears and trimming knives to trim excess materials from molds.
- Delivered finished work to proper locations within specific timeframes.
- Personally moved and transported parts using tow motors specifically designed for that part.
- Worked and trained new and seasoned operators on F15, Triband, and Live TV.
Administrative Support Associate
Lowe’s Home Improvement, ASA
Abingdon, VA
02.2019 - 07.2019
- Prepared and performed onboarding for new team members.
- Conducted training courses for new hires on company policies and procedures.
- Planned, and coordinated training programs specifically designed for new employees for their job locations, and followed up with team members to ensure proper understanding of current job duties/responsibilities in accordance with company requirements.
- Coordinated various projects to build internal working relationships between department staff to keep moral high.
- Performed critical administrative work for associates, and provided direct support to the leadership team.
- Developed and maintained weekly employee schedules using Excel program that managers had set forth.
- Assisted with administrative tasks related to staffing, training, payroll, and a variety of activities to support local site operations.
- The tasks included maintaining all physical and confidential documents, and records at the location on all active and inactive employees.
- Planning and supporting associate and community events, and distributing work items.
- Promoting a productive work environment by ensuring clean and organized common areas such as training rooms, etc.
- Posted new job openings, screened applicants and scheduled interviews for new positions.
- Performed drug tests for new hires.
- Performed orientation for all new hires which included preparation for each departments.
Hairstylist
Pauline’s Place
Abingdon, VA
03.2016 - 07.2019
- Worked with clients of all types to increase profile and status through effective styling.
- Maintained business records for services rendered using Microsoft Word and ProPay.
- Entered customer data on salon computer database.
- Kept proper inventory of supplies to perform Salon services.
- Cleaned according to State safety and sanitary regulations.
Assistant Manager - Store Manager
Mountain Empire Oil Company / GPM InvestmentsAssociate, Christian Church
Johnson City, TN
08.2013 - 02.2018
- Interviewed new associates and carefully selected team members who met company criteria.
- Conducted all training sessions ensuring each team member had a complete knowledge of goals and expectations, then implementing an effective evaluation plan, self created, for employee to follow for each hour they worked their assigned shift.
- Built a solid internal working plan for all employees that was easily achievable by working together only as a team to reach sale's goals.
- Trained and followed up with team members assuring they maintained excellent customer relations through friendly greeting, and learning daily customers by name, properly addressing customer complaints and concerns when possible.
- Reorganized new store coolers and stock rooms to flow more efficiently in the Lebanon and Abingdon, VA locations.
- In charge of day to day operations including banking procedures.
Human Resource Assistant
Manpower US Inc, Alpha Natural Resources
Milwaukee, WI
01.2014 - 01.2015
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Monitored premises security, screened visitors, and updated daily logs.
- Gathered materials needed for meetings, setting up for preparation Power Point Presentations in advance.
- Maintained Human Resources records by recording new hires, transfers, terminations, and changes in job classifications.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and redirecting incoming and outgoing mail.
- Populated data entry of daily and nightly movement of company resources throughout appropriate departments using Excel program.
- Composed and drafted outgoing correspondence and reports using proficiently any program created by Human Resource Manager.
- Wrote professional memorandums, and mailings to employees using Microsoft Word.
- Created files, reports and records while maintaining confidentiality.
- Handled documentation of Human Resources processes by completing forms, reports, logs and records quickly and accurately.
Owner/Director
Miss Rocky's Playskool/Childcare Network
Bristol, VA
09.2002 - 08.2006
- In charge of full operations of the daycare center serving up to 132 children ages six weeks to 12 years of age, in addition to a full staff of 19 to 20 employees.
- Prepared lesson plans from teacher recommendations to support proper education for all enrollment of children ensuring miles stones were met individually.
- Developed and conducted ongoing training sessions with teachers evaluating their progress with daily, and monthly goals for the expectations of classroom criteria.
- Researched and provided on going training through local resources for Continuous improvement projects for teacher classrooms, in order to provide the best care available.
- Personally attended ongoing training seminars to promote a positive work environment for all staff members, by creating and developing and independent presentation of learned material.
- Developing a corrective action plan for associates who are in need of retraining, then implementing and enforcing a three step process for termination.
- Created annual profit and loss budget expense spreadsheets, and then compared weekly to stay within budget plan.
- Controlled expenses and maximized savings through the effective negotiation of vendor contracts.
- Created successful marketing and promotional plans that drove revenue growth.
- Enhanced customer loyalty and satisfaction by addressing concerns in a speedy and knowledgeable manner.
- Negotiated complete and full sale of business to Childcare Network for good profit margin, then negotiated contracts for all employees including myself with new company.
Education
No Degree - Business Administration And Management
Virginia Highlands Community College
Abingdon, VATwo Year Program Certificate - Early Childhood Education
Southwest Virginia Community College
Richlands, VA05.1999
High School Diploma - undefined
Lebanon High School
1988
Skills
- Multitasking Abilities
- Planning and Coordination
- Expert in team building
- Dependable and Responsible
- Flexible and Adaptable
- Critical Thinking
- Leadership
- Active Listening
- Attention to Detail
- Able to work independently
- Self motivated
- Able to follow instructions
Accomplishments
Since 2001, I have attended annual and biannual trainings/seminars on how to promote growth in self owned businesses, and empowering others to be successful through events designed by professional speakers for Mary Kay Cosmetics. It is through this ongoing training that I credit any knowledge that has promoted success throughout my career.
I have completed my first children's book currently in publication with Christian Faith Publishing in Meadville, Pennsylvania. It is the first in a series, and is due on shelves in 2022.
My greatest accomplishments in my life are my two amazing children. They are currently in college, and excited about the new adventures they will have in life. I encourage them to have many.
Timeline
Technical Trainer
General Dynamics Mission System
01.2022 - Current
Production Supervisor
General Dynamics Mission Systems
08.2021 - 01.2022
Laminator Operator
General Dynamics
07.2019 - 08.2021
Administrative Support Associate
Lowe’s Home Improvement, ASA
02.2019 - 07.2019
Hairstylist
Pauline’s Place
03.2016 - 07.2019
Human Resource Assistant
Manpower US Inc, Alpha Natural Resources
01.2014 - 01.2015
Assistant Manager - Store Manager
Mountain Empire Oil Company / GPM InvestmentsAssociate, Christian Church
08.2013 - 02.2018
Owner/Director
Miss Rocky's Playskool/Childcare Network
09.2002 - 08.2006
No Degree - Business Administration And Management
Virginia Highlands Community College
Two Year Program Certificate - Early Childhood Education
Southwest Virginia Community College
High School Diploma - undefined
Lebanon High School
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