Jeffrey Villacis
Miramar
Summary
Dynamic Event & Operations Manager with a proven track record at SGWS, excelling in leadership and strategic planning. Expert in cost optimization and inventory management, I drive operational improvements and foster team development to enhance event success. Passionate about creating memorable experiences while meeting evolving customer needs. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
Work History
Event & Operations Manager/ Exec Sous Chef
SGWS
Miami
10.2024 - Current
- Oversee activity at a daily basis on both BOH & FOH activities
- Plan strategic dates and coordinate personal for events held at venue
- Oversee food production and elaboration while coaching and supervising staff
- Work hand in hand with executive chef and General Manager for upcoming event planning as well as strategies for promoting and hosting future events
- Managing inventory, procurement, and cost control to ensure profitability and sustainability in alignment with company goals and policies.
- Collaborate with the sales team to execute marketing strategies and achieve company goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
Culinary Advisor & Educator/ Program Supervisor
Common Threads Org
Miami
05.2023 - 10.2024
- Advice and propose culinary techniques and menus based on healthy nutrition
- Redirect instructors to suited program and districts
- Participate in culinary programs to University students and hospital rotators as a means to expand their knowledge in food options for specific diets
- Bring about initiative 'food for thought' with University of Miami and Borinquen medical as a means to guide and teach the students and staff regarding the benefits of certain foods to patients
- Elaborate strategic outreach to the local community and benefits of programs targeting schools, universities, adult centers.
Sous Chef
Ariete Catering Group
Miami
04.2021 - 05.2023
- Assist executive chef in menu development, recipe creation and quality control
- Supervise kitchen operations including training staff, inventory management and cost control
- Manage catering logistics for large events ensuring seamless execution
Sous chef/ FOH Manager
Rebar
Indianapolis
08.2017 - 10.2019
- Execute food orders as well as disposable orders 2x a week for stock up.
- Maintain control of inventory of front and back of the operation for a more effective cost control of goods
- Supervised kitchen front of the house crew as well as trained newcomers
- Work menu changes while respecting the budget established
- Work on strategic weekly specials to attract clients as well as share to the marketing department
Program exchange advisor and account manager
Ordex Intercultural Exchange
Guayaquil
09.2012 - 06.2014
- Guided clients thru strategic planning to the best programs that can fit their need and grant them the experience desired
- Managed database and accounts of clients, preparing reports based on sales metrics, client satisfaction and progress, and month to month performance metrics
- Maintaining weekly communication with clients abroad addressing any concerns or inquiries they might have as well as being a point of reference in case they needed any assistance
Sales Exec, Apple Product Genius
iShop Apple Reseller
Guayaquil
04.2010 - 08.2012
- Promoted and Guided Customers through their experience with out of world customer service
- Assessed issues regarding troubleshooting and software issues in their devices
- Scheduled technical appointments if needed
- Nurtured relationship of customers to guarantee customer satisfaction
Education
Bachelor of Science - Business Administration
Florida International University
Miami05-2022
Associates - Culinary Sciences
Le cordon Bleu
Miramar07.2017
Skills
- Leadership and team development
- Operational improvement
- Market analysis
- Project planning
- Cost optimization
- Supply chain management
- Data-driven decision making
- Inventory management
- Cost control
- Problem solving
- Strategic planning
References
Upon Request
Languages
- English, Native
- Spanish, Fluent
Timeline
Event & Operations Manager/ Exec Sous Chef
SGWS
10.2024 - Current
Culinary Advisor & Educator/ Program Supervisor
Common Threads Org
05.2023 - 10.2024
Sous Chef
Ariete Catering Group
04.2021 - 05.2023
Sous chef/ FOH Manager
Rebar
08.2017 - 10.2019
Program exchange advisor and account manager
Ordex Intercultural Exchange
09.2012 - 06.2014
Sales Exec, Apple Product Genius
iShop Apple Reseller
04.2010 - 08.2012
Bachelor of Science - Business Administration
Florida International University
Associates - Culinary Sciences
Le cordon Bleu
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