Jeffrey Walter
Dover
Summary
Dynamic Store Manager with a proven track record at Lids Hat World, excelling in customer service and team leadership. Achieved over 150% of sales quotas through strategic inventory management and effective training. Committed to enhancing customer engagement and operational efficiency while fostering a positive team environment.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Lids Hat World
07.2025 - Current
- Assisted in daily store operations to ensure smooth workflow and customer satisfaction.
- Tracking inventory management systems to track stock levels and product availability.
- Supported team members in maintaining visual merchandising standards and store presentation.
- Engaged with customers to provide informed product recommendations and enhance shopping experience.
- I was in charge on training, hiring, firing, tracking various kpi's and scheduling.
- The KPI'S were to name a few customer conversion rate, selling premium memberships, converting customers to having embroidery work done on purchases, upgrading memberships, customer engagement scores via the customers overall experience, tracking email conversions, mystery shoppers.
Owner/ Personal Trainer
Driven Fitness
01.2001 - Current
- Developed business strategy to enhance customer engagement and retention.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Everyday operations from financials to personal training.
- Ensuring myself and other trainers are following our core values while working with clients.
- Continuously striving to be better for our clients through ongoing training.
Manager
Mattress Firm
09.2017 - 05.2020
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic initiatives to drive product quality and customer satisfaction.
- Implemented performance metrics to assess team productivity and effectiveness.
- Mentored staff, fostering professional growth and advancing team capabilities.
- I was in charge of new construction for signage, making sure facilities were set-up according to company standards throughout the New England area.
- I exceeded my quotas for various KPI's, profit margins, meeting construction timelines, performance profitability, customer retention, customer engagement scores, mystery shopper scores.
Business Development Manager
Tim's Truck Capital
01.2014 - 06.2017
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Analyzed market trends and competitor activities to inform business development strategies.
- Led cross-functional teams in executing high-impact projects that aligned with corporate objectives.
- Implemented innovative solutions to streamline processes and improve client engagement.
- I was in charge of prospecting, training, developing relationships with customers thru email and telephone correspondence.
- I would host events and promote the company thru scheduled events at various locations.
- I consistently reached my KPI'S and sal;es quotas exceeding them on average over 150%.
- Cultivated relationships with clients, ensuring high levels of satisfaction and retention rates.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ06-2006
Bachelor of Science - Marketing
Southern New Hampshire University
Hooksett, NH06-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Inventory management
- Team leadership and coaching
- Shift scheduling
- Retail inventory management
Timeline
Store Manager
Lids Hat World
07.2025 - Current
Manager
Mattress Firm
09.2017 - 05.2020
Business Development Manager
Tim's Truck Capital
01.2014 - 06.2017
Owner/ Personal Trainer
Driven Fitness
01.2001 - Current
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Marketing
Southern New Hampshire University
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