Jeffrey Ward
Fresno,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Sales Manager
TROC Global
11.2023 - 04.2024
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
Area Sales Manager
TROC Global
05.2023 - 11.2023
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Sales Associate
TROC Global
12.2022 - 05.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- adapted to changing priopriorities and unexunexpected situations with calm demenor.
Sales Scheduler
Sunrun
01.2020 - 08.2020
- Streamlined administrative processes by maintaining accurate records of sales activities, client interactions, and follow-up appointments.
- Maximized conversion rates by employing active listening skills to identify customer needs before offering tailored solutions.
- Optimized sales performance through diligent preparation, extensive product knowledge, and effective presentation skills during door-to-door engagements.
Senior Account Sales Representative
Super Shooters
01.2003 - 06.2015
- Provided valuable insights into industry trends during monthly team meetings, ensuring all members were kept up-to-date on the latest developments.
- Built strong partnerships with internal stakeholders such as product managers and customer service representatives, ensuring seamless collaboration on joint initiatives.
- Delivered compelling sales presentations to potential clients, resulting in increased conversion rates.
- Maximized upsell opportunities through thorough knowledge of products and services offered, leading to enhanced revenues.
- Implemented effective sales tactics, resulting in increased profitability for the company.
Education
Bachelor of Arts - Psychology
California State University - Fresno
Fresno, CA11.2025
Associate of Arts - Social And Behavioral Science
Coastline Community College
Fountain Valley, CA01.2020
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Schedule Management
- Effective Multitasking
- Teamwork and Collaboration
- Problem-Solving
Certification
- Customer service specialist -
2/28/2019- Life Time
Fittness
Part of my daily routine is working out for an hour before getting my day started. Like everything worthwhile in life it takes dedication and discipline to get the job done.
Timeline
District Sales Manager
TROC Global
11.2023 - 04.2024
Area Sales Manager
TROC Global
05.2023 - 11.2023
Sales Associate
TROC Global
12.2022 - 05.2023
Sales Scheduler
Sunrun
01.2020 - 08.2020
Senior Account Sales Representative
Super Shooters
01.2003 - 06.2015
Bachelor of Arts - Psychology
California State University - Fresno
Associate of Arts - Social And Behavioral Science
Coastline Community College