Jeffrey Weems

• Support Operations C-Suite & Regional Senior Vice Presidents in strategic planning to deliver top-notch customer service
• Proactively identify and solve complex problems impacting operations management and business direction
• Developed a ground up Forecasting Model with 98% accuracy for inbound customer demand
• Plan and execute Weekly National Forecast Plans to calculate Customer Demand service orders and repair volumes
• Provide Finance Leadership with expense forecasting models

• Support Operations Senior Vice President in strategic planning to deliver top-notch customer service
• Proactively identify and solve complex problems impacting operations management and business direction
• Developed a ground up Forecasting Model with 98% accuracy for inbound customer demand
• Plan and execute Weekly National Forecast Plans to calculate Customer Demand service orders and repair volumes
• Provide Finance Leadership with expense forecasting models

- Supervise a team of 20 dispatchers, including contractors

• Ranked #1 nationally in Time to Dispatch
• Ranked #1 nationally in Service Level

- Developed the 911/ Network Operations / Air Pressure Dispatch Team

• Drove efficiency utilizing analytics resulting in 80% reduction in time to dispatch
• Stream lined process to eliminate non productive dispatch by 30%

- Create and maintain dispatcher schedules

• Strategic scheduling reduced the centers overtime expense by 50%

- FiOS / Core Dispatch integration team

• Combining teams provided greater availability and resulted in 75% service level improvement

- Managed teams of up to 25 technicians

• Raised teams overall performance to top 10%
• Regionally  ranked #1 in productivity
• Reduce fiber rework by 33% over 3 years with implementation of quality inspection process
• Best in class rework with under a 3% rework rate
• Launched FiOS TV in Temecula Valley and gained 55% market share

- Analyzed productivity and sales reports

•  Motivated 100% of work force to participate in sales program
• Training and supporting over 130 FiOS technicians

- Created score cards for Local Managers

- Produced power point presentations for operations results reviews 

- Responsible for implementing new methods and procedures

• Top overall performing technician for Inland District
• Led team in efficiency, averaging over 5 customers per day
• Special assignment to Keller, TX to roll out FiOS video service
• Installed first video service in California
• Special assignment to Beaverton, OR to install first video service
• Lead team of 45 technicians to Beaverton, OR to launch FiOS TV