Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Jeffrey Westercamp

Jeffrey Westercamp

team lead
Keokuk,IA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

4
4
years of professional experience

Work History

Team Lead

Walmart
01.2023 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Telemarketer

Thomas L Cardella's @ Associates
03.2020 - 01.2023
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Collaborated with other team members to achieve monthly sales targets consistently.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.

Education

High School Diploma -

Westecamps Homeschool
Mount Pleasant, IA
03.2019

Skills

  • Trend tracking
  • Performance monitoring
  • Production Monitoring
  • Regulatory Compliance
  • Schedule Management
  • Workplace Safety
  • Coaching and Mentoring

Timeline

Team Lead

Walmart
01.2023 - Current

Telemarketer

Thomas L Cardella's @ Associates
03.2020 - 01.2023

High School Diploma -

Westecamps Homeschool

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