Jeffrey Wilks
Flower Mound ,Texas
Summary
Dedicated driver with a proven track record at Mclane Trucking, excelling in safe driving practices and effective route planning. Recognized for maintaining a clean driving record and enhancing customer satisfaction through strong communication skills. Committed to accident prevention and timely deliveries, ensuring cargo integrity and client loyalty.
Overview
2025
2025
years of professional experience
Work History
Local Driver
Lucas Logistics
- Ensured prompt deliveries by prioritizing tasks and managing time effectively.
- Established a reputation for punctuality among customers by consistently arriving within specified delivery windows.
- Navigated challenging weather conditions and traffic situations calmly, ensuring timely deliveries without compromising safety.
- Managed inventory effectively while loading and unloading cargo, preventing damage or loss of goods during transport.
- Maintained vehicle safety and performance with regular maintenance checks and timely repairs.
- Provided exceptional customer service during pickups and deliveries, resulting in positive feedback from clients.
- Contributed to a decrease in accidents within the fleet through prioritization of safety measures during daily operations.
- Collaborated with dispatchers to communicate delays, route changes, and other relevant information.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during deliveries or pickups.
- Enhanced delivery efficiency by planning and executing optimized routes for local transportation.
Truck Driver
Mclane Trucking
08.2024 - 01.2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Customer Service Representative
Uhaul Of Lewisville Tx
07.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
General Ed
Marshall High School
990 N Allen Ave Pasadena, CA. 9110606.1982
Skills
- Traffic laws compliance
- Strong communication skills
- Professionalism and punctuality
- Safe driving practices
- Patience and perseverance
- Safety procedures
- Defensive driving techniques
- Accident prevention strategies
- Map reading
- GPS navigation proficiency
- Logbook record-keeping
- Record keeping
- Traffic laws
- Delivery scheduling
- Problem-solving capacity
- DOT regulations
- Route planning expertise
- Paperwork handling
- Load securing
- Raw material delivery
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Truck Driver
Mclane Trucking
08.2024 - 01.2025
Customer Service Representative
Uhaul Of Lewisville Tx
07.2023 - 08.2024
Local Driver
Lucas Logistics
General Ed
Marshall High School
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