JEFFREY WILLIAMS
Eatontown,NJ
Summary
Versatile Mechanic Technician with a track record of enhancing customer satisfaction and streamlining workshop processes at Mavis. Skilled in automotive diagnostics and customer service, consistently delivering high-quality repairs that boost business growth. Demonstrates strong troubleshooting abilities and a positive attitude, ensuring efficient and reliable service delivery.
Overview
7
7
years of professional experience
Work History
Delivery Driver
UPS
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Mechanic Technician
Walmart
01.2024 - 07.2024
- Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
- Streamlined work processes through effective communication with team members, leading to increased productivity in the workshop.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Reduced repair times by efficiently using specialized tools and equipment for each task, ensuring minimal downtime for customers.
- Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
- Contributed to business growth by consistently delivering high-quality services that attracted repeat customers and positive referrals.
- Minimized warranty claims by executing proper installation procedures for all replacement parts according to manufacturer specifications.
Delivery Driver
FedEx
10.2022 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Mechanic Technician
Mavis
04.2022 - 10.2022
- Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
- Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
- Streamlined work processes through effective communication with team members, leading to increased productivity in the workshop.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Reduced repair times by efficiently using specialized tools and equipment for each task, ensuring minimal downtime for customers.
- Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
- Assisted management in maintaining inventory levels of commonly used parts, contributing to smooth daily operations in the workshop.
- Contributed to business growth by consistently delivering high-quality services that attracted repeat customers and positive referrals.
- Minimized warranty claims by executing proper installation procedures for all replacement parts according to manufacturer specifications.
Battery Service Technician
AAA Contracting Group
02.2021 - 03.2022
- Developed strong relationships with suppliers, securing high-quality products at competitive prices for the company.
- Educated customers on proper battery care and maintenance, resulting in fewer return visits for service issues.
- Reduced downtime during busy periods through proactive equipment inspections, identifying potential issues before they became major problems.
- Assisted with troubleshooting remote customer inquiries regarding battery issues, providing valuable guidance over the phone or via email.
Cashier
Party City
10.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bordentown Regional Highschool
Bordentown, NJ06.2018
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Tire services
- Automotive diagnostics
- Customer service
- Inventory management
- Battery services
- Positive attitude
- Valid Driver's license
- Time management
- Dependable and reliable
- Safe driving
- Loading and unloading
- GPS and route planning
Working on Cars
Doing all maintenance on personal vehicles
Timeline
Delivery Driver
UPS
08.2024 - Current
Mechanic Technician
Walmart
01.2024 - 07.2024
Delivery Driver
FedEx
10.2022 - 01.2024
Mechanic Technician
Mavis
04.2022 - 10.2022
Battery Service Technician
AAA Contracting Group
02.2021 - 03.2022
Cashier
Party City
10.2017 - 09.2019
Bordentown Regional Highschool