JEFFREY WILLIAMS
ROSEMOUNT,MN
Summary
Network and systems professional prepared to contribute to advanced IT solutions. Deep experience managing and optimizing enterprise-level network and systems infrastructure. Focused on team collaboration and delivering reliable results, adapting swiftly to changing project requirements. Skilled in network security, system integration, and problem resolution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Network Engineer
DXC Technology
01.2025 - Current
- Maintain and support enterprise network infrastructure including LAN, WLAN, and DDI systems, ensuring scalable, secure, and high-availability connectivity across hybrid environments.
- Troubleshoot and resolve critical Layer 2 network issues involving Cisco switching, routing, spanning tree protocols, and TCP/UDP operations.
- Administer and optimize DNS/DHCP/IPAM services using Infoblox, improving address management and operational efficiency.
- Coordinate incident response and change management activities using ServiceNow in line with ITIL standards.
Operations Technician III
LUMEN TECHNOLOGIES
10.2017 - Current
- Responsible for providing technical support for the wireless architecture (HP Aruba) for several US Government agencies, including the Army, Navy, Department of the Interior (DOI), and Air Force, to identify and resolve reported issues.
- Provided support for the US Senate's migration from PBX to cloud-based VOIP (Broadsoft), ensuring seamless VOIP functionality by monitoring the office's VOIP network.
- Worked to resolve any reported customer configuration and support issues, ensuring minimal disruption during the transition.
- Utilize SolarWinds and Web Help Desk to monitor and isolate Layer 2/3 issues across IP platforms, VPNs, and MPLS networks.
- Possess in-depth knowledge of DS0, DS1, and DS3 circuits, including point-to-point, private line, and Ethernet configurations.
- Worked with Local Exchange Carriers and internal Operations Centers to maintain active services, ensuring service restoration within defined Service Level Agreements (SLAs).
- Effectively communicate status updates to customers as needed, and escalate customer and network issues to ensure prompt and efficient resolution.
Network Systems Administrator
SFM MUTUAL INSURANCE
03.2013 - 05.2017
- Conduct routine maintenance of applications, network infrastructure, and server hardware to ensure security and operational continuity.
- Administer Active Directory and email services, including account creation, permission management, and deactivation of inactive users.
- Monitor network and server performance, utilizing alerting systems to promptly address and resolve any performance or security issues.
- Maintain a comprehensive alert system to track and respond to network concerns and outages.
- Perform installation and configuration of Windows Server operating systems to meet organizational needs.
- Develop and implement change control procedures to ensure structured and secure changes to the IT environment.
- Collaborate with internal customers to provide timely resolution of technical issues, ensuring continuous communication throughout the support process.
Network Systems Administrator
PLS FINANCIAL SERVICES
04.2004 - 03.2013
- Administered and maintained network infrastructure services, including Active Directory, DNS, DHCP, and email systems to ensure reliable performance and availability.
- Configured and managed site-to-site VPN connections to provide secure access to remote office locations for support and back-end services.
- Monitored server activity, performed necessary upgrades, and resolved issues to maintain optimal server performance.
- Ensured network performance through continuous monitoring and analysis, troubleshooting network issues, and escalating to vendors when necessary to expedite resolution.
Education
No Degree - Project Management
University of St. Thomas
Saint Paul, MN10-2024
No Degree - Computer Network Engineering
Saint Paul College
Saint Paul, MNSkills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Network Troubleshooting
- Change management
- Network security
- DNS implementation
- Firewall configuration expertise
- Network performance monitoring
Certification
- CompTIA Tech+ | October 2024
- Certified Professional Project Manager | October 2024
- CompTIA Security+ | April 2025
- CompTIA Cloud+ | May 2025
- April 2025 CompTIA
Timeline
Network Engineer
DXC Technology
01.2025 - Current
Operations Technician III
LUMEN TECHNOLOGIES
10.2017 - Current
Network Systems Administrator
SFM MUTUAL INSURANCE
03.2013 - 05.2017
Network Systems Administrator
PLS FINANCIAL SERVICES
04.2004 - 03.2013
No Degree - Project Management
University of St. Thomas
No Degree - Computer Network Engineering
Saint Paul College
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
RENZ KEANU ALFONSORENZ KEANU ALFONSO
Analyst III Infrastructure Services at DXC TechnologyAnalyst III Infrastructure Services at DXC Technology
Ben TanskiBen Tanski
Warehouse Picker & Package Handler at Swannies Golf Aparel Co.Warehouse Picker & Package Handler at Swannies Golf Aparel Co.