Jeffrey Williams
Lincoln,NE
Summary
Seasoned Manager with over 11 years of retail experience. Self motivated leader with attention to efficiency and time management.
Overview
19
19
years of professional experience
Work History
Customer Service Lead
XoticPC
05.2022 - Current
- Led customer service team to enhance response times and improve overall client satisfaction.
- Developed training materials and conducted workshops to elevate team performance and service quality.
- Implemented customer feedback mechanisms to identify areas for improvement and drive service enhancements.
- Coordinated cross-departmental communication to resolve complex customer issues efficiently.
Accounts Manager
Arona Home Essentials
04.2018 - 05.2022
- Developed and maintained relationships with key clients to enhance customer satisfaction and retention.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Trained and mentored junior staff, fostering a collaborative team environment for professional growth.
Assistant Manager of Store Operations
Hy-Vee
06.2011 - 03.2018
- Provide efficient and friendly customer service and ensures the customer's needs are met. Supervises and coordinates the activities of employees or performs the work at all job levels.
Clerk
Raley's Supermarket
05.2006 - 06.2011
- Stock shelves, use register to ring up customers.
Education
High School Diploma -
Bear Creek High School
Stockton, CA06.2007
Skills
- Customer and Personal Service
- Time Management
- Judgment and Decision Making
- Coordination
- Administration and Management
- Customer complaint resolution
Timeline
Customer Service Lead
XoticPC
05.2022 - Current
Accounts Manager
Arona Home Essentials
04.2018 - 05.2022
Assistant Manager of Store Operations
Hy-Vee
06.2011 - 03.2018
Clerk
Raley's Supermarket
05.2006 - 06.2011
High School Diploma -
Bear Creek High School