Summary
Overview
Work History
Education
Skills
COMMUNICATION
Timeline
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Jeffrey Willis

Fresno

Summary

Dedicated professional pursuing a career in information technology or a related field, emphasizing meticulous attention to detail, a strong work ethic, and innovative thinking. Proven ability to address complex challenges with creative solutions while prioritizing quality and efficiency. Committed to contributing skills and knowledge to drive success in a dynamic work environment, with a focus on continuous learning and professional growth within the technology sector.

Overview

26
26
years of professional experience

Work History

Systems Specialist

The City of Hanford
01.2018 - Current
  • Duties include front line helpdesk hardware, software, PC network, and phone system support for all city departments and divisions including Police, Fire, Public Works as well as finance, community development and parks and recreation. Responsible for deployment of new technology and troubleshooting of existing equipment and software, as well as needed AV support, or video production.

Material Handler II

Innovel Solutions
01.2015 - 01.2018
  • Duties included the upkeep of Sears MDO delivery warehouse, daily inventory, and check in of delivery trucks on a nightly basis, detailed record keeping of all incoming and outgoing merchandise.

Dispatcher

Bulldog Towing
01.2014 - 01.2015
  • Duties included answering phones, taking service requests. Other duties included record keeping and the monitoring of multiple tow service vehicles locations so that the best and most timely service was provided.

Helpdesk Support Representative

iLoveToCreate
01.2011 - 01.2012
  • Duties included front line tech support for PC and Mac computers, as well as peripheral systems such as phones, printers, scanners and server storage equipment.

Network Administrator

Wathen Castanos Inc.
01.2011 - 01.2012
  • Responsible for all system installation, maintenance, security and helpdesk support for multi-server environment. Other duties included telephone and data network system programming and management, and disaster recovery planning testing and implementation.

Systems/Operations Support Manager

DNC Parks & Resorts
01.2000 - 01.2006
  • Responsible for all equipment purchasing, inventory, installation, maintenance, security and helpdesk support for multi-server call center environment. Other duties included telephone and data network system programming and management, and disaster recovery planning, testing, and implementation, as well as contact with all outside communications vendors, and extensive record keeping. I was also responsible for the company intranet design and programming, and, a member of the environmental team that was responsible for the call center being the first one in the world to receiving its ISO certification.

Education

Associate's degree -

Fresno City College
Fresno, California

Skills

  • HELPDESK SUPPORT
  • NETWORK ADMINISTRATOR
  • MICROSOFT O365 ADMINISTRATION
  • EXCHANGE ADMINISTRATOR
  • NETWORK SECURITY
  • SYSTEM TROUBLESHOOTING
  • CUSTOMER SERVICE
  • PROJECT MANAGEMENT
  • AUDIO VISUAL SUPPORT AND PRODUCTION

COMMUNICATION

I strive at thinking outside the box and making things happen. I have been responsible for cutting cost and environmental impact for a number of companies by implementing digital resources that replace hard copy, as well as the planning and implementation of complete disaster recovery plans for large scale call centers, and government offices.

Timeline

Systems Specialist

The City of Hanford
01.2018 - Current

Material Handler II

Innovel Solutions
01.2015 - 01.2018

Dispatcher

Bulldog Towing
01.2014 - 01.2015

Helpdesk Support Representative

iLoveToCreate
01.2011 - 01.2012

Network Administrator

Wathen Castanos Inc.
01.2011 - 01.2012

Systems/Operations Support Manager

DNC Parks & Resorts
01.2000 - 01.2006

Associate's degree -

Fresno City College

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