Summary
Overview
Work History
Education
Skills
Certification
First Aide & CPR
Timeline
Generic

Jeffrey Wilson

Tucson,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager

Russett Southwest
11.2021 - 11.2023
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • I believe the most important aspect of this job title was building a stronger relationship with employees and customers for the longevity of the company.

Service Manager

Russett Southwest
11.2018 - 11.2021
    • Resolved customer complaints in professional and timely manner.
    • Hired, trained and supervised team of service staff members to meet business goals.
    • Developed and maintained positive relationships with customers to build rapport and trust.
    • Monitored service staff performance and provided feedback for improvement.
    • Monitored inventory levels and placed orders to replenish stock.
    • Maintained records of service transactions and customer feedback for future reference.
    • Analyzed service reports to identify areas of improvement.
    • Developed department processes and procedures to boost customer satisfaction.
    • Negotiated with vendors to secure best prices for parts and supplies.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
    • Maintained schedule via through SERVICE TITAN program.

Service Technician

Russett Southwest
10.2012 - 11.2018
    • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
    • Responded to customer inquiries quickly and professionally to increase satisfaction.
    • Installed new equipment and explained operation and routine maintenance protocols to customers.
    • Inspected equipment to diagnose operational issues.
    • Explained diagnostic findings to customers and outlined repair or service options.
    • Adhered to safety protocols and policies to reduce workplace hazards.
    • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
    • Evaluated systems according to predetermined checklist and noted issues.
    • Demonstrated to customers proper methods for operating equipment after it had been installed.
    • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
    • Replaced Compressors, Blower motors, Condenser fan motors, control boards Evaporators and condenser coils. Also the replacement of metering devices, brazing, leak location on line sets and systems. Installation and programming of thermostats. Replacement of capacitors, contactor's, transformers and surface igniters and pressure switches.

Lead Installer /Service Technician

RC Air Systems
08.2008 - 05.2012
  • Same as previous time with this company.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.

Owner / Operator

Wilson Heating & Air Conditioning
09.2004 - 10.2008
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Preformed annual maintenance on residential HVAC.
  • Preformed trouble shooting & diagnostic and repairs on residential HVAC.
  • Gave estimates to install new HVAC systems, Made material list for equipment and accessories to be installed by me and my team.

Lead Installer / Service Tech.

R C Air Systems
05.1993 - 08.2003
  • Installed complete systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Calculated materials and time needed for each job.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Fixed broken systems with a variety of HVAC tools and educated customers on proper use to prevent future mishaps.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

Certificate - HVAC Installation And Repair

Brownson Technical School
Anaheim, CA
05.1993

Skills

  • Loss Prevention
  • Customer Retention
  • Expense Control
  • Customer Relationship Management
  • Schedule Management
  • Quality Management
  • Staff Supervision
  • Verbal and Written Communication
  • Team Training and Development
  • Inventory Control
  • Vendor Relationships
  • Leadership and Team Building
  • Employee Development
  • Employee Scheduling
  • Problem Resolution

Certification

EPA universal

First Aide

CPR

First Aide & CPR

Certified in first aide & CPR

Timeline

General Manager

Russett Southwest
11.2021 - 11.2023

Service Manager

Russett Southwest
11.2018 - 11.2021

Service Technician

Russett Southwest
10.2012 - 11.2018

Lead Installer /Service Technician

RC Air Systems
08.2008 - 05.2012

Owner / Operator

Wilson Heating & Air Conditioning
09.2004 - 10.2008

Lead Installer / Service Tech.

R C Air Systems
05.1993 - 08.2003

Certificate - HVAC Installation And Repair

Brownson Technical School

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