Jeffrey Wood
Grandville,MI
Summary
Accomplished Field Service Engineer with a proven track record at Ipsen, specializing in troubleshooting and repair, and preventive maintenance of thermal process equipment. Expert in enhancing customer satisfaction through efficient technical support and equipment installation. Demonstrates strong supplier relations and inventory oversight skills, contributing to significant process improvements and cost savings. Quality-focused FSE offering a many years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with similar aerospace manufacturing equipment.
Overview
44
44
years of professional experience
Work History
Field Service Engineer
Ipsen
08.2016 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
Maintenance Technician
Woodward
06.1997 - 08.2016
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Conducted energy audits to identify savings opportunities, resulting in significant decrease in utility expenses.
- Diagnosed and repaired complex mechanical and electrical systems.
Machine Tool Builder
West Olive Machine
03.1996 - 06.1997
- Managed projects from initial concept through final delivery, ensuring timely completion within budget constraints.
- Participated in continuous improvement initiatives, identifying areas for process optimization and implementing changes accordingly.
- Contributed to the development of new products by offering insights into emerging trends and technologies within the machine tool industry.
Machinist
JWI
06.1995 - 03.1996
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Used CNC and manual equipment to perform both initial and final machining.
- Inspected and measured machined parts for conformance to specified tolerances.
Machinist
BLD
04.1993 - 06.1995
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
- Inspected and measured machined parts for conformance to specified tolerances.
- Developed jigs, fixtures and tooling to meet production requirements.
Machinist
Aircraft Precision Products
06.1980 - 04.1993
- Served as a reliable resource for colleagues seeking guidance on CNC programming or machine setup challenges.
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
Education
Associate of Arts - Hydraulics
Careeerline Tech Center
West Olive, MI04.1999
Associate of Arts - Industrial Electricity
Careerline Tech Center
West Olive, MI04.1998
High School Diploma -
Mount Pleasant Senior High School
Mount Pleasant, MI05.1980
Skills
- Remote Support
- On-Site Support
- Troubleshooting and repair
- Equipment Installation
- System diagnostics
- Equipment installation and repair
- Preventive Maintenance
- Technical Support
- Supplier Relations
- Inventory Oversight
Timeline
Field Service Engineer
Ipsen
08.2016 - Current
Maintenance Technician
Woodward
06.1997 - 08.2016
Machine Tool Builder
West Olive Machine
03.1996 - 06.1997
Machinist
JWI
06.1995 - 03.1996
Machinist
BLD
04.1993 - 06.1995
Machinist
Aircraft Precision Products
06.1980 - 04.1993
Associate of Arts - Hydraulics
Careeerline Tech Center
Associate of Arts - Industrial Electricity
Careerline Tech Center
High School Diploma -
Mount Pleasant Senior High School
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