Summary
Overview
Work History
Education
Skills
Interests
Software
Timeline
CustomerServiceRepresentative

Jeffrey Woods

Property Consultant/Customer Service Representative
Greenville,SC

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Anyone Home
05.2018 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

QuickBooks
05.2016 - 02.2018
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Enhanced vendor relations by promptly resolving invoice discrepancies.
  • Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.

Customer Service Representative

TurboTax
11.2015 - 04.2016
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
  • Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
  • Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
  • Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.

Education

High School Diploma -

Wade Hampton
Greenville, SC
06-2011

Skills

  • Conflict resolution
  • Complaint management
  • Customer escalation handling
  • Data analysis
  • Attention to detail
  • Time management
  • Active listening

Interests

  • I enjoy helping others and giving back to the community
  • Reading
  • Blockchain Technology and Cryptocurrency

Software

Five9

Excel

Word

Salesforce

CRM

Microsoft

Timeline

Customer Service Representative

Anyone Home
05.2018 - 03.2025

Customer Service Representative

QuickBooks
05.2016 - 02.2018

Customer Service Representative

TurboTax
11.2015 - 04.2016

High School Diploma -

Wade Hampton

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Jeffrey WoodsProperty Consultant/Customer Service Representative