Jeffrey (Jeff) W. Price
Martinez,USA
Summary
Accomplished with a proven track record excelling in client relationship management and consultative sales consistently exceeding KPi’s and overseeing high-performing sales teams. Skilled in cross-functional leadership and driving organic growth while enhancing client satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Solution Sales Executive
Optum Insight
Augusta, Georgia
04.2025 - Current
- Developed tailored solutions for healthcare clients using industry insights.
- Cultivated strong relationships with stakeholders to identify client needs.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Facilitated training sessions for clients on new software implementations.
- Managed contract negotiations with various healthcare partners effectively.
- Managed multiple projects concurrently while meeting tight deadlines.
- Prepared proposals and contracts based on customer requirements and negotiated terms and conditions accordingly.
- Provided pricing information, contract negotiation, and other sales activities to close deals.
- Created presentations to showcase the value proposition of company's solutions.
- Managed a pipeline of prospects through all stages of the sales cycle.
Sr. Client executive
Optum Insight (Change Healthcare acquired 2022)
Augusta, Georgia
02.2023 - 04.2025
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to deliver integrated solutions.
- Conducted regular client meetings to assess needs and provide updates.
- Provided insights for product development based on client feedback and requests.
- Analyzed customer data to identify areas of improvement in service delivery.
- Reviewed customer feedback regularly to enhance customer experience.
- Responded promptly to customer inquiries about products or services.
- Conducted regular meetings with key stakeholders to review performance metrics.
- Resolved customer complaints in a timely manner while maintaining strong relationships with clients.
- Identified new revenue streams through strategic partnerships.
- Managed customer relationships, ensuring high levels of client satisfaction.
- Collaborated with marketing team members on campaign initiatives.
- Supported sales team members to drive growth and development.
Sr. Client Executive
Change Healthcare
Augusta, Georgia
01.2022 - 02.2023
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to deliver integrated solutions.
- Conducted regular client meetings to assess needs and provide updates.
- Provided insights for product development based on client feedback and requests.
- Analyzed customer data to identify areas of improvement in service delivery.
- Reviewed customer feedback regularly to enhance customer experience.
- Responded promptly to customer inquiries about products or services.
- Conducted regular meetings with key stakeholders to review performance metrics.
- Resolved customer complaints in a timely manner while maintaining strong relationships with clients.
- Identified new revenue streams through strategic partnerships.
- Managed customer relationships, ensuring high levels of client satisfaction.
- Collaborated with marketing team members on campaign initiatives.
- Supported sales team members to drive growth and development.
Customer Service Manager
Mustard Seed Dental Studio, LLC
Augusta, GA
11.2020 - 01.2022
- Develop Customer Service, Account Management and Sales program that drives retention of existing clients, identifies organic growth opportunities and drives additional market share with prospective clients.
- Established best practices for achieving high retention rates and organic growth of existing clients through a regular cadence of in-person visits and proactive phone calls for feedback to identify strengths and opportunities for improvement.
- Work with Marketing Manager to create marketing strategy to capture additional market share.
- Exceeded sales plan on three of four metrics in first full year.
Sales Manager - Independent Sales Force
CARDINAL HEALTH, INC.
Dublin, OH
01.2013 - 07.2020
- Champion sales growth by leading five-member team in effective management of independently owned pharmacy accounts with $480M in annual revenue in three-state region.
- Recruit and coach high-performing team to expand annual revenues through prospecting, client development, retention techniques, and organic growth best practices, with focus on independently owned retail, long term care, and specialty/340b pharmacies.
- Mentor new team members in strategic sales techniques, career growth plans, and increased account responsibilities to catalyze individual/team performance advancements.
- Identify and capture market opportunities by analyzing current profitability levels, devising targeted business proposals, and leading formal presentations to further business development activities.
- Bolster customer satisfaction rates and corporate profitability through collaboration with cross-departmental leaders.
- Formed and led an exceptional, communicative team that exceeded annual sales targets; empowered individuals through promotions and recognition of high achieving support staff.
- Surpassed annual sales goals in FY20, reaching 102% of top-line sales and 111% of generic pharmaceutical sales goals.
- Captured over $350M in prime vendor agreement renewals and led team in producing over $64M in new business revenue.
Manager - National Markets
CARDINAL HEALTH, INC.
Dublin, OH
01.2008 - 01.2013
- Fostered multi-level relationships with mid-to senior-level managerial teams and executives to identify new business opportunities and close new deals.
- Grew accounts by overseeing multiple key regional chain clients with annual volume exceeding $340M.
- Maximized profitability and influenced senior-level planning by designing customer business reviews for presentation to Directors of Pharmacy.
- Improved customer service delivery by engaging with internal operations teams across national regions to meet all client needs in timely manner.
- Retained 100% of client accounts year-over-year due to outstanding service.
- Led transition of large regional accounts to new ordering platform, and exceeded goal of 134 sites transitioned by 189% with successful transition of 254 sites.
- Developed internal strategic account plan template that was shared and utilized by other sales teams nation-wide for regional chain customers.
- Evaluated existing Customer Business Review template, revised formatting and content for improved impact, created all Quarterly Business Reviews for presentation to C-suite level executives, participated in said meetings to inform senior-level planning.
Key Account Representative
CARDINAL HEALTH, INC.
Dublin, OH
01.2008 - 12.2008
- Delivered direct support as initial point of contact to retail chain pharmacy customer by overseeing daily operations for purchases exceeding $340M per year, partnering with internal managers, and fostering strong relationships with key stakeholders in client company to swiftly resolve arising issues.
- Directed new item set-up and pricing processes from initial request to delivery to ensure adherence to operating procedures and optimize efficiency.
- Enhanced inventory management and presentation abilities by successfully completing internal training events and DME accreditation.
- Eliminated all operational concerns and issues while providing direct support to Sales Director and VP, which resulted in renewal of key customer.
- Received promotion to Key Account Manager role within first year due to proven results of ensuring customer satisfaction.
- Seamlessly transitioned responsibilities to new account representative with little interruption for customer.
Pharmacy Business Consultant
CARDINAL HEALTH, INC.
Dublin, OH
01.2004 - 12.2008
- Oversaw territory with 40 independent pharmacy accounts and increased sales revenue by securing new business, discussing market trends with prospects and clients to highlight consumer needs, and differentiating buy plans and value-added solutions.
- Expanded market share across territory and diversified revenue streams through engagement with customer base, identifying improvement opportunities, and employing agenda-based sales call to ensure compliance with prime vendor agreements.
- Exceeded top-line sales goal by 9% and generic pharmaceutical sales goal by 8% at end of FY08.
- Attained 100% customer retention across territory over three years.
Education
Bachelor of Science - Sport Management, Marketing
Western Carolina University
Cullowhee, NCSkills
- Client Relationship Management
- Territory Management
- Client Retention Strategy
- Consultative Sales
- Contract Renewals
- Organic Growth Practices
- Cross-Functional Leadership
- Operational Efficiency
- Financial Modeling & Analysis
- Team Building & Development
- Proposal preparation
- Contract negotiation
- Healthcare insights
- Effective communication
- Problem solving
- Value-based selling
- Competitive analysis
References
References available upon request.
Timeline
Solution Sales Executive
Optum Insight
04.2025 - Current
Sr. Client executive
Optum Insight (Change Healthcare acquired 2022)
02.2023 - 04.2025
Sr. Client Executive
Change Healthcare
01.2022 - 02.2023
Customer Service Manager
Mustard Seed Dental Studio, LLC
11.2020 - 01.2022
Sales Manager - Independent Sales Force
CARDINAL HEALTH, INC.
01.2013 - 07.2020
Manager - National Markets
CARDINAL HEALTH, INC.
01.2008 - 01.2013
Key Account Representative
CARDINAL HEALTH, INC.
01.2008 - 12.2008
Pharmacy Business Consultant
CARDINAL HEALTH, INC.
01.2004 - 12.2008
Bachelor of Science - Sport Management, Marketing
Western Carolina University
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