Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Yannuzzi

New Egypt

Summary

Results-driven leader with a strong track record at Lululemon, consistently enhancing guest experiences and surpassing sales goals through inclusive practices and outstanding service. Expert in fostering team collaboration, driving operational excellence, and delivering notable sales growth. Highly skilled in interactive communication, decision-making, and building lasting client relationships, with a focus on empowering teams to achieve success.

Overview

28
28
years of professional experience

Work History

Guest Experience Lead

Lululemon
10.2023 - 07.2024
  • Lead from the floor to deliver a seamless and inclusive guest experience by utilizing Lululemon’s guest experience framework, ensuring every customer receives personalized and technical product education.
  • Oversee daily operations, stepping in as Supervisor on Duty (SOD) to assess and fulfill the needs of the business, team, and guests.
  • Ensure store readiness through preparation activities, maintaining operational excellence throughout shifts.
  • Open and close the store in accordance with standard procedures, ensuring security and operational processes are followed.
  • Review daily business metrics to track sales performance, motivating the team to meet and exceed sales targets.
  • Contribute to the hiring process by participating in recruitment, selection, onboarding, and providing training to new employees.
  • Offer feedback, coaching, and hands-on learning opportunities to team members, fostering continuous development and improving performance.
  • Build supportive, inclusive relationships within the team to create a positive and productive work environment, reinforcing Lululemon’s values.
  • Regularly assess guest satisfaction and step in when necessary to assist with product education or customer service, ensuring high standards are maintained.
  • Consistently exceeded sales and unit targets by driving a customer-first mentality and fostering an environment where team members could excel.
  • Played a key role in the hiring process, contributing to the recruitment of top talent that aligned with Lululemon’s brand values and store needs.
  • Led the team to achieve operational excellence by ensuring store readiness and a high standard of guest service on every shift.
  • Enhanced guest retention by delivering personalized product recommendations and ensuring all team members were equipped to provide technical product education.

Educator

Lululemon
10.2022 - 10.2023
  • Engage with guests in a friendly, efficient manner, ensuring a personalized, high-quality experience that values their time.
  • Assess and understand each guest’s needs, providing tailored recommendations, and offering effective solutions for purchases and returns.
  • Share your knowledge of Lululemon products by articulating their value, benefits, and features, ensuring guests are well-informed.
  • Facilitate seamless transactions, ensuring timely and accurate guest purchases, and support omnichannel programs (e.g., Buy Online/Pick Up in Store, Phone Sales, Ship From Store) in alignment with company standards.
  • Proactively move across the sales floor, engaging with guests to enhance their experience and address their needs.
  • Actively listen to guest feedback, partnering with store leadership to address concerns and make things right to ensure satisfaction.
Working with Others
  • Foster a respectful and inclusive team environment by celebrating diversity and supporting an engaging, collaborative atmosphere for all team members and guests.
  • Build strong, supportive relationships with colleagues, contributing to a positive and effective team dynamic.
  • Collaborate with team members to consistently provide an outstanding guest experience while supporting smooth store operations.
Operations
  • Perform product presentation tasks, ensuring the sales floor remains organized, fully stocked, and visually appealing. Restock or relocate items as needed, ensuring all products are in the right place according to store standards.
  • Use in-store technology to assist with operations, providing guests with seamless and enjoyable experiences.
  • Maintain store cleanliness and orderliness throughout the shift, ensuring a luxurious and inviting environment.
  • Adhere to safety policies and procedures, ensuring a safe work environment for all team members and guests.
  • Complete tasks in compliance with company policies, procedures, and all applicable laws and regulations.

Route Sales Representative

Tastykake Baking Compnay
09.2013 - 12.2024


  • Order Fulfillment: Verify warehouse pulls, load the truck, and ensure all customer orders are filled accurately.
  • Product Delivery & Stocking: Drive the 18-foot box truck to customer locations, unload deliveries, stock shelves, and obtain necessary receipt signatures.
  • Merchandising: Recommend and set up eye-catching product displays to maximize product visibility and sales.
  • Product Rotation & Credit Management: Rotate products to ensure freshness, remove out-of-date, damaged, or stale items, and issue credits as needed.
  • Order Creation: Utilize a handheld device to create accurate orders based on customer demand and inventory.
  • Vehicle Maintenance: Maintain the delivery vehicle in a safe, clean, and organized condition, ensuring it operates efficiently.
  • Client Relationship Management: Build and nurture professional, long-term relationships with retail clients, providing exceptional service and support.

Route Sales Representative

Hostess Baking Company
07.1996 - 11.2012
  • Order Fulfillment: Verify warehouse pulls, load the truck, and ensure all customer orders are filled accurately.
  • Product Delivery & Stocking: Drive the 18-foot box truck to customer locations, unload deliveries, stock shelves, and obtain necessary receipt signatures.
  • Merchandising: Recommend and set up eye-catching product displays to maximize product visibility and sales.
  • Product Rotation & Credit Management: Rotate products to ensure freshness, remove out-of-date, damaged, or stale items, and issue credits as needed.
  • Order Creation: Utilize a handheld device to create accurate orders based on customer demand and inventory.
  • Vehicle Maintenance: Maintain the delivery vehicle in a safe, clean, and organized condition, ensuring it operates efficiently.
  • Client Relationship Management: Build and nurture professional, long-term relationships with retail clients, providing exceptional service and support.

Education

High School Diploma -

Woodbridge High School
Woodbridge, NJ

Skills

  • Inclusion & Diversity: Creates and supports an inclusive environment that celebrates and values differences, fostering a sense of belonging for all
  • Integrity: Demonstrates honesty, fairness, and ethical conduct in all actions and decisions
  • Guest Experience: Actively shapes a high-quality, inclusive guest experience by leading the team to provide personalized, meaningful connections with every guest
  • Leadership: Possesses a strong desire to lead and inspire others by motivating, empowering, and developing team members to achieve their potential and goals
  • Collaboration & Teamwork: Works effectively with others, supporting a collaborative environment to reach common objectives; values diverse perspectives and seeks partnership opportunities
  • Decision Making/Problem Solving: Utilizes logical reasoning to evaluate alternatives and make timely, effective decisions in challenging situations
  • Adaptability/Agility: Demonstrates the ability to navigate uncertainty, shift priorities quickly in a fast-paced environment, and recover swiftly from setbacks
  • Interactive Communication: Conveys information clearly and actively listens to understand others, fostering positive and effective interactions

Timeline

Guest Experience Lead

Lululemon
10.2023 - 07.2024

Educator

Lululemon
10.2022 - 10.2023

Route Sales Representative

Tastykake Baking Compnay
09.2013 - 12.2024

Route Sales Representative

Hostess Baking Company
07.1996 - 11.2012

High School Diploma -

Woodbridge High School

Similar Profiles

CREATE PROFILE
Jeffrey Yannuzzi