JEFFREY ZAMORA
Santa Barbara,CA
Summary
Highly focused and competitive professional who has more than 28 years of expertise performing successfully in a fast-paced, customer intensive industry. Adept in change management, having successfully navigated and motivated our teams through numerous company reorganizations.
Overview
29
29
years of professional experience
Work History
Field Operations Manager Quality West/Central Region
Cox Communications
01.2023 - Current
- Met with Managers across the regions to partner on areas of opportunities and to help them be successful
- Implemented and maintained high standards of quality in all areas.
- Ensured teams met quality check requirements for both in house and vendors in all our markets
- Responsible for Signal Quality tool roll out and shared reporting with leadership bi-weekly to assist them with their teams compliance.
- Implemented the Drop Validation compliance initiative and partnered with Field Operations leadership on areas of opportunities and shared successes.
Quality Assurance Manager
Cox Communications
01.2022 - Current
- Implemented new quality assurance standards across the enterprise and presented to field leadership
- Recorded, analyzed and distributed statistical information to field leadership across the state.
- focused on frontline engagement and addressed ongoing concerns
- Partnered with field service managers and focused on cross departmental teamwork and coaching.
- National Quality Advisory Board member
Cox Business Field Supervisor
Cox Communications
01.2018 - 01.2022
- Leading a team that services our Commercial Customers in Santa Barbara
- Throughout the past 3+ years we have launched new products and services and streamlined processes to enhance team productivity and efficiency while also delivering top level customer service.
Field Service Supervisor
Cox Communications
01.2001 - 01.2018
- Served as Field Service supervisor for over 17 years
- During that time, I have had the opportunity to partner with many teams both within and outside the organization to ensure the best possible experience for our customers
- Oversaw the launch of Trio, Contour, Contour 2, Cox Homelife, GIG and Home Automation in Santa Barbara
- Mentored both of our current FTS as well as Supervisor Leo Rojas and Rene Esparza
- Successfully completed numerous Cox Leadership Courses including: - Focus 20/20 - Brand Me - Leading for Results - Drive Results: Finance Matters - Strength Finders
- Please look at my Cox Transcripts for a complete list of courses completed.
Field Service Technician
Cox Communications
01.1995 - 01.2001
- For the first 3 years here at Cox installing video service to our customers
- Promoted to the first Data Technician team where we installed Cox@Home for our customers.
Education
Some College (No Degree) - Business Administration
University of Nebraska
Lincoln, NESome College (No Degree) - General Studies
Santa Barbara City College
Santa Barbara, CASkills
- Quick learner
- Training and development
- Results-oriented
- Change management
- Highly Motivated
- Project Management
- Customer Focused
- Detail Oriented
- Strategic Planning
- Operational Planning
- Training and Mentoring
- Quality Assurance
- Employee Development
Additional Information
I am currently serving on the following:
- Cox Charities board member for 12 years
- Brand Champion for Santa Barbara market
- Employee engagement committee member
- Partner with Public Affairs to present and receive awards on behalf of Cox at community events
- Hola Erg. member
- Past member of the Diversity and Inclusion team
- BCP Recovery emergency management liaison for Santa Barbara market
Timeline
Field Operations Manager Quality West/Central Region
Cox Communications
01.2023 - Current
Quality Assurance Manager
Cox Communications
01.2022 - Current
Cox Business Field Supervisor
Cox Communications
01.2018 - 01.2022
Field Service Supervisor
Cox Communications
01.2001 - 01.2018
Field Service Technician
Cox Communications
01.1995 - 01.2001
Some College (No Degree) - Business Administration
University of Nebraska
Some College (No Degree) - General Studies
Santa Barbara City College
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