Jeffrey Zankowski
Rochester,NY
Summary
Adept at installing network components, adding new lines and configuring components. Sets up, troubleshoots and optimizes peripheral devices. Proficient in updating software and hardware to meet performance demands. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Internet Technical Support Representative
Spectrum
Rochester, NY
05.2019 - 11.2021
- Maintained positive working relationship with fellow staff and management.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Conducted workflow analysis, space design or cost comparison analysis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Inside Operations Manager
N3, LLC
ROCHESTER, NY
04.2016 - 10.2018
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Consulted with customers regarding needs and addressed concerns.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Gave customers quotes based on potential sales.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by generating $[Amount] in sales.
Marketing and Sales Manager
Smartkiosk
ROCHESTER, NY
11.2012 - 02.2016
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
VP of Operations
Imagexpres.com Inc.
ROCHESTER, NY
03.2000 - 08.2012
- Identified problems and implemented solutions to better streamline operations.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Implemented and monitored internal control procedures.
- Made recommendations to senior leaders on business strategy and initiatives.
- Created and integrated market plans to position company brands in target marketplace.
- Designed websites, portals and large-scale web applications for multiple clients.
- Designed visual and graphic images to use on multiple platforms.
- Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Redesigned sites to enhance navigation and improve visual appeal.
Education
Bachelor of Science - Marketing Management
SUNY Brockport
Brockport05.2000
Skills
- Supervision & Leadership
- Planning & Organizing
- Microsoft Office
- Network Configuration
- Software Deployment
- Customer Service
- Computer Skills
- Data Management
- Organizational Skills
- Team Management
Software & Hardware Knowledge
- Microsoft Office Suite (Word, Excel, Publisher, Outlook, PowerPoint)
- CRM Applications (Zoho, Salesforce)
- Adobe Creative Suite (Photoshop, Illustrator, Premier, Acrobat)
- Sharepoint
- Ultipro
- Ring Central
- Quickbooks, Peachtree Accounting
- WordPress, Wix (Website Creation)
- Social Media & Digital Marketing (Facebook, Twitter, Instagram, LinkedIn)
Timeline
Internet Technical Support Representative
Spectrum
05.2019 - 11.2021
Inside Operations Manager
N3, LLC
04.2016 - 10.2018
Marketing and Sales Manager
Smartkiosk
11.2012 - 02.2016
VP of Operations
Imagexpres.com Inc.
03.2000 - 08.2012
Bachelor of Science - Marketing Management
SUNY Brockport
Similar Profiles
DOMONIQUE NELTHROPEDOMONIQUE NELTHROPE
System Administrator at SpectrumSystem Administrator at Spectrum
Cody WellsCody Wells
Customer Support Specialist at SpectrumCustomer Support Specialist at Spectrum
Ryheem BonaparteRyheem Bonaparte
Technical Support at SpectrumTechnical Support at Spectrum
Catelin SweeneyCatelin Sweeney
Customer Reliability Supervisor at SpectrumCustomer Reliability Supervisor at Spectrum
EMILY BEMISEMILY BEMIS
Research and Policy Analyst at The Children's AgendaResearch and Policy Analyst at The Children's Agenda