Jeffreya Cornelius
Kinston,NC
Summary
Dedicated IT professional with a focus on enhancing customer satisfaction through effective troubleshooting and support. Known for strong collaboration skills and a commitment to operational excellence, ready to contribute to team success and improve service outcomes.
Overview
9
9
years of professional experience
Work History
I.T Admin
Case Farms Goldsboro Division
Dudley, North Carolina
09.2025 - Current
- Collaborated with team members to troubleshoot and resolve complex IT issues.
- Led initiatives to streamline IT processes, reducing response times for support requests.
- Provided user support services, resolving technical issues to enhance operational efficiency.
Department Manager Trainee
Case Farms Goldsboro Division
Dudley, North Carolina
03.2025 - 09.2025
- Drove departmental initiatives to optimize operational efficiency and align with company objectives.
- Implemented process improvements that streamlined workflows and eliminated operational bottlenecks.
- Conducted performance evaluations to assess team strengths and identify development opportunities.
- Collaborated with cross-functional teams to align departmental goals with organizational strategies.
- Developed strategic plans to address operational challenges and improve productivity.
- Encouraged open communication within the department to foster a positive work environment.
- Identified training needs and developed programs to enhance employee skills and competencies.
- Streamlined reporting processes to provide timely insights for management decision-making.
- Ensured compliance with safety protocols, promoting a culture of safety within the department.
- Followed safety protocols and company processes and procedures.
Production Supervisor
Case Farms Goldsboro Division
Dudley, North Carolina
10.2021 - 03.2025
- Implemented process improvements that enhanced production efficiency and reduced downtime.
- Led daily production meetings to communicate goals and address team concerns.
- Ensured compliance with safety regulations, reducing workplace incidents significantly.
- Developed training programs that improved employee skill sets and job performance.
- Evaluated production workflows, identifying bottlenecks and recommending solutions.
- Fostered a culture of teamwork and collaboration among production staff.
- Conducted regular performance evaluations, providing feedback to enhance employee engagement.
- Monitored production schedules, ensuring timely completion of manufacturing targets.
- Standardized operating procedures to maintain consistency in production quality.
- Facilitated communication between departments to streamline production processes.
- Resolved conflicts and issues within the team, promoting a positive work environment.
- Implemented quality assurance measures that improved product standards and customer satisfaction.
- Trained staff on equipment operation and maintenance to minimize breakdowns.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Trained new staff on production processes and procedures.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Supported safety programs to reduce and eliminate employee injuries.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Resolved any conflicts between employees in a professional manner.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
General Labor
Case Farms Goldsboro Division
Dudley, North Carolina
11.2020 - 10.2021
- Assisted in material handling by loading and unloading products efficiently.
- Operated equipment safely to support daily production goals.
- Maintained a clean and organized work area to enhance productivity.
- Collaborated with team members to ensure timely completion of tasks.
- Supported quality control efforts by inspecting materials for defects.
- Followed safety protocols to minimize risks and maintain a safe environment.
- Participated in training sessions to learn new equipment operations.
- Utilized hand tools effectively for various assembly tasks.
- Monitored site conditions to identify maintenance needs.
- Adapted to shifting priorities in a fast-paced work environment.
- Communicated with supervisors to address any operational challenges.
- Contributed to team efforts in achieving production targets consistently.
- Performed general labor duties such as loading, unloading, and sorting materials.
Wireless Specialist
TROC Global
Kinston, North Carolina
04.2018 - 06.2020
- Delivered exceptional customer support by addressing inquiries and resolving issues related to wireless services.
- Managed inventory levels for wireless devices and accessories to ensure timely availability for installations.
- Assisted in the installation and maintenance of wireless networks, ensuring optimal performance and customer satisfaction.
- Configured devices for clients based on specific requirements and preferences, enhancing user experience.
- Collaborated with cross-functional teams to streamline processes related to device management and troubleshooting.
- Conducted quality assurance testing on wireless networks to identify and rectify potential connectivity issues.
- Maintained accurate documentation of installation procedures, device configurations, and network updates.
- Educated customers on wireless products and services, promoting features and benefits effectively.
- Resolved network troubleshooting cases efficiently, minimizing downtime for clients.
- Monitored industry trends and technologies to recommend improvements and innovative solutions.
- Provided feedback to management on customer experiences to enhance service delivery.
- Engaged in continuous learning to stay current with advancements in wireless technology.
- Maintained up-to-date knowledge about current trends in the industry regarding wireless networks.
Customer Service Representative - Remote
Transcom Worldwide
Kinston, North Carolina
08.2016 - 02.2017
- Assisted customers with order processing and ensured accurate fulfillment of requests.
- Responded to customer inquiries with detailed product information and support.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Shared product knowledge with customers to enhance their purchasing decisions.
- Adapted to changing customer needs and adjusted service approaches accordingly.
Education
Associate of Arts - Information Technology
Strayer University
Washington, DC09-2025
Skills
- Verbal communication
- MS office
- Organization and time management
- Microsoft Word
- Calm under pressure
- Computer skills
- IT troubleshooting
Accomplishments
Phi Theta Kappa Honor Society
Timeline
I.T Admin
Case Farms Goldsboro Division
09.2025 - Current
Department Manager Trainee
Case Farms Goldsboro Division
03.2025 - 09.2025
Production Supervisor
Case Farms Goldsboro Division
10.2021 - 03.2025
General Labor
Case Farms Goldsboro Division
11.2020 - 10.2021
Wireless Specialist
TROC Global
04.2018 - 06.2020
Customer Service Representative - Remote
Transcom Worldwide
08.2016 - 02.2017
Associate of Arts - Information Technology
Strayer University